Enrollment Specialist

About the role

Enrollment Specialists own the earliest stage of our enrollment process — the critical bridge between a potentially eligible candidate and an actual clinical trial participant. Our on-site teams identify the right candidates; Enrollment Specialists move them forward fast and keep them engaged until they reach their first screening visit for an industry-sponsored study (a trial funded by a pharmaceutical or biotech company). This is not an administrative support position. Enrollment Specialists carry measurable conversion targets, work shoulder-to-shoulder with site enrollment leadership across our network and are a primary driver of whether a newly launched study starts screening in days rather than weeks. Your performance is tracked through clear, visible dashboards and reviewed regularly with enrollment leadership. You are accountable for:

• Scheduling: meeting your site's monthly targets for scheduling candidates ahead of study screening, by therapeutic area
• Screen generation: meeting your site's monthly target for candidates who reach a screening visit for an industry-sponsored study
• Speed to first screen: averaging a first screening visit within 5 days of a study's launch
• Follow-up: completing outreach and follow-up tasks within 3 days of their due date
• Data integrity: timely, accurate, and confidential record-keeping in our CRM and clinical trial management system, compliant with company standard operating procedures (SOPs) and regulatory requirements

Responsibilities

• Work your daily outreach queue: review newly identified, potentially eligible candidates and prioritize outreach by study need and candidate fit
• Call, text, and respond to inbound inquiries from prospective candidates — you are their primary point of contact from initial pre-screening through their first screening visit
• Re-