Enrollment Specialist

About the role

We're looking for a highly motivated, results-driven Enrollment Specialist to join our growing Customer Experience team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys connecting with people, and is passionate about delivering exceptional customer experiences while achieving ambitious sales goals.

Key Responsibilities

• Deliver exceptional customer service while conducting eligibility assessments for prospective clients, healthcare providers, and other stakeholders via phone and email.
• Handle a high volume of inbound and outbound calls with prospective families interested in learning more about Entyre Care's services.
• Build rapport with prospective customers by understanding their needs, challenges, and goals to determine eligibility and service fit.
• Successfully qualify and convert prospective customers into appointments for our clinical care teams.
• Accurately maintain customer records, notes, and follow-up activities within HubSpot CRM.
• Consistently achieve or exceed sales quotas, KPIs, and performance metrics.
• Analyze customer feedback and collaborate with cross-functional teams to continuously improve the customer journey.
• Prepare and maintain documentation, reports, and data using Microsoft Excel, Word, and Outlook.
• Ensure all customer interactions comply with healthcare regulations, internal policies, and industry best practices.
• Demonstrate exceptional attention to detail while taking ownership of assigned tasks to ensure timely and accurate completion.

What We're Looking For

• Results-oriented with a strong sales mindset and a passion for exceeding goals.
• An outstanding communicator with excellent phone etiquette and interpersonal skills.
• Compassionate, empathetic, and genuinely motivated to help families navigate important care decisions.
• Comfortable managing a high volume of customer interactions in a fast-paced environment.
• Highly organized with exceptional attention to detail.
• A proactive self-starter who takes ownership and thrives in a collaborative team environment.
• Adaptable and eager to learn new processes, systems, and healthcare programs.

Preferred Qualifications

• Previous experience in customer service, inside sales, call center, or customer success roles.
• Experience managing a high volume of inbound and outbound calls.
• Familiarity with CRM platforms, preferably HubSpot.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Experience in healthcare, insurance, or human services is an advantage, but not required.