Enrollment Specialist

About the role

STRIDE Community Health Center is a Federally Qualified Health Center located in the Denver Metro area. We provide comprehensive services including primary care, dental, pharmacy, behavioral health, health education, and outreach.

Responsibilities

• Researches and verifies patient eligibility for different programs and insurance coverage
• Registers and interviews patients to obtain accurate and complete demographic and financial information
• Informs patients about the availability of governmental funded and discount programs
• Completes enrollment applications through electronic and manual systems
• Provides case management services for individuals and families on public insurance
• Completes redeterminations and SEP reporting
• Identifies and corrects enrollment discrepancies
• Maintains knowledge and expertise in program eligibility, enrollment, and program specifications of Medicaid, Child Health Plan +, Medicare Savings, Title X, RWG, SDP, STRIDE Discount and Connect for Health Colorado
• Understand, interpret and communicate federal, state and eligibility criteria, policies and procedures
• Works collaboratively with the Patient Accounts team to ensure timely account adjustments
• Records and communicates the outcome of the screening to the patient
• Reviews and completes monthly pending and self-pay reports to close out any outstanding tickets in patient accounts
• Provides excellent customer service to patients and employees
• Contribute to the daily workflow with regular and punctual attendance

Requirements

• High school diploma or GED
• Bilingual in English/Spanish
• Must have or obtain BLS/CPR within 60 days of hire
• Experience working in an office setting or clinical setting preferred
• Knowledge of the health and human services infrastructure, health insurance programs and public coverage options preferred
• Ability to interact positively and build rapport with patients, coworkers and external agency contacts
• Ability to work independently and organize work in a manner that ensures accuracy and efficiency
• Ability to work from procedure manuals
• Ability to demonstrate the capability to effectively and sensitively respond to the needs and concerns of the full range of STRIDEs diverse patient population
• Customer service skills, including the ability to diffuse upset patients
• Basic math skills required; a basic understanding of accounting helpful
• Skill in using a variety of computer software including but not limited to the internet and MS Office Products
• Must be able to read and interpret documents
• Must possess the ability to write routine reports and correspondence
• Must possess the ability to interact respectfully with diverse cultural and socio-economic populations

Qualifications

• Education: High school diploma or GED
• Experience: Bilingual in English/Spanish
• Skills: Bilingual in English/Spanish, Must have or obtain BLS/CPR within 60 days of hire, Experience working in an office setting or clinical setting preferred, Knowledge of the health and human services infrastructure, health insurance programs and public coverage options preferred, Ability to interact positively and build rapport with patients, coworkers and external agency contacts, Ability to work independently and organize work in a manner that ensures accuracy and efficiency, Ability to work from procedure manuals, Ability to demonstrate the capability to effectively and sensitively respond to the needs and concerns of the full range of STRIDEs diverse patient population, Customer service skills, including the ability to diffuse upset patients, Basic math skills required; a basic understanding of accounting helpful, Skill in using a variety of computer software including but not limited to the internet and MS Office Products, Must be able to read and interpret documents, Must possess the ability to write routine reports and correspondence, Must possess the ability to interact respectfully with diverse cultural and socio-economic populations

Skills

• Ability to interact positively and build rapport with patients, coworkers and external agency contacts
• Ability to work independently and organize work in a manner that ensures accuracy and efficiency
• Ability to work from procedure manuals
• Ability to demonstrate the capability to effectively and sensitively respond to the needs and concerns of the full range of STRIDEs diverse patient population
• Customer service skills, including the ability to diffuse upset patients
• Basic math skills required; a basic understanding of accounting helpful
• Skill in using a variety of computer software including but not limited to the internet and MS Office Products

Benefits

Includes Medical, dental, and vision coverage, Paid time off (PTO) and holidays, Health Savings Account (HSA) and Flexible Spending Account (FSA), including dependent care options, 401(k) with matching, Work-life balance, NHSC Loan Repayment, Tuition reimbursement and/or Continuing Medical Education (CME)

Pay

$20.00 - $22.00 per hour

Schedule

Monday - Friday, 8:00 AM - 4:30PM