Enrollment Specialist

This position serves as one of the first points of contact for Ivy Tech students and is critical to their future success.

Responsibilities

• Assist prospective, applied, and current students by covering a wide range of detailed information.
• Conduct targeted outreach to newly admitted students to coach them through their next steps and help prepare them through the first weeks of classes.
• Manage caseload in a manner that promotes retention, persistence, and student success through proactive interactions and interventions.
• Maintain and monitor case notes in electronic student record systems.
• Handle incoming inquiries for the Enrollment Center and ticket escalations.
• Assist students in completing the online processes, including admissions applications, online orientation, helping them access information in MyIvy, IvyLearn, and other online platforms necessary for incoming students.
• Answer questions and assist with processes related to assessment test questions and/or reviewing assessment test scores.
• Input waivers based on high school transcript review and assist in directing students on steps to get credit for AP courses.
• Answer inquiries related to Bookstore accounts, fund disbursements, Bank Mobile, tuition and fees, payment options, accounts, collections, and bursar holds and make appropriate referrals to the Business Office when necessary.
• Assist new, readmit, and transfer students to complete enrollment steps and sign up for appropriate new student advising group sessions.
• Assist in first term advising and registration for new, first-time students.
• Maintain current knowledge of academic and student affairs program changes.
• Assist in presenting new student registration and advising sessions in both group and one-on-one settings.
• Recruit on behalf of Ivy Tech, sharing and selling the benefits of the Community College to meet the goal of increasing the number of inquiries and applicants to the College, along with the conversion of those inquiries and applicants to help move students through the enrollment process.
• Escalate complex issues and questions to subject matter experts.
• Make appropriate referrals to other campus departments and campus resources including, but not limited to: Ivy + Career Link, Advising, Tutoring, Financial Aid, Bursar, Records, and Academics.
• Some evening and/or weekend work required.

All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Requirements

• Proficient with processes related to Admissions, Registration, Orientation, Assessment, enrollment, first term advising, and work effectively & efficiently to resolve escalated issues.
• In-depth knowledge regarding various areas of the College.
• Associate degree required; Bachelor's degree preferred.
• Direct experience in one or more of the following: registration, records, enrollment, admissions, or higher education (preferred).
• Strong customer service and interpersonal skills.
• Ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Benefits

• Health & Wellness
  • Multiple medical plan options paired with a Health Savings Account with a generous employer contribution.
  • Dental plan with no-cost preventive services and coverage for orthodontia.
  • Vision plan with low-cost exams and allowances for glasses or contact lenses.
  • Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources.
  • Wellness program with opportunities to earn $250 in Wellness Rewards.
  • Flexible Spending Accounts for healthcare (limited purpose) and dependent care.
• Retirement & Financial Security
  • 10% employer retirement contribution, fully vested after two years.
  • Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage.
  • Short-term and long-term disability benefits.
• Educational Benefits
  • Fee remission for employees, spouses, and dependent children.
  • Tuition assistance for undergraduate, graduate, and doctoral programs.
  • Paid professional development opportunities.
• Work-Life Balance
  • Generous paid time off, including vacation, sick leave, holidays, and winter recess.
  • Flexible work arrangements where available.
  • Paid childbirth recovery leave (8 weeks).
  • Paid parental leave (4 weeks).
• Additional Perks
  • Eligibility for Public Service Loan Forgiveness.
  • Additional discounts on gym memberships, transportation, and various retail services.

Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Pay

Starting salary range: $40,000 - $43,000 based on skills, experience, and education.

Schedule

The individual will be required to work in person at the Logansport Campus, part of the Kokomo Service Area. Some evening and/or weekend work required.