Enrollment Specialist

About the role

Daymark Health is a value-based oncology company focused on redefining the cancer care experience. Led by CEO Dr. Justin Bekelman and a team of oncology and value-based care experts, Daymark offers a comprehensive, personalized cancer care platform that includes dedicated care navigation, symptom-focused support, behavioral health care, and social resources. The company uses evidence-based health interventions and a hybrid in-person + virtual care model to improve the cancer experience for patients, providers, and health plans.

Responsibilities

• Make 50+ outbound calls per day to prospective patients and caregivers to introduce Daymark’s services and support.
• Guide patients through our enrollment process, surfacing goals and concerns to help tailor support.
• Respond to inbound communications, triage requests, and ensure patients are connected to the right team members.
• Obtain patient consent, complete enrollment surveys, and escalate urgent needs to our clinical teams.
• Share feedback with internal teams based on patient and provider needs, referral trends, and barriers to access.
• Work a structured schedule with coverage to ensure patient access

What Success Looks Like in 3 Months

• You’ve become a go-to resource for both patients and providers, known for your professionalism, warmth, and follow-through.
• You’ve contributed to improvements in our enrollment process and patient experience by identifying gaps and opportunities.
• You’re hitting your daily, weekly, and monthly enrollment goals day, while ensuring a great patient experience
• You’re passing regular call audits for compliance and quality

What We Are Looking For

• Sales/Enrollment experience - 3+ years of experience in an enrollment, patient outreach, call center, or SDR role with high phone volume and are motivated to help patients access better care and hit enrollment targets.
• Relational & Empathetic: Quick and genuine trust-building skills with both providers and patients. Lead with curiosity, empathy, and clarity.
• Organized & Proactive: Take initiative, stay on top of details, and bring structure to dynamic or ambiguous situations.
• Excited about Startups: Comfortable with frequent change!
• Strong Communicator: Write and speak clearly and professionally. Tailor communication to fit audience and situation.
• Tech-Savvy: Documented in a CRM such as Salesforce and know how to use tools like Slack, Salesforce, Zoom, Google Suite, and EHRs. Adapt easily to new systems and workflows.

Additional Information

• Location: Fully remote but candidates must be based in the Northeastern US. Hours for the role are Mon-Fri, 8:30 AM to 5 PM Eastern.
• Compensation: Base + commission structure. Anticipated base of $60,000 to $70,000 (depending on location & experience) with an opportunity for a $10,000-$15,000 commission, should you hit performance and enrollment targets.

Pay

This role will be compensated with a base + commission structure. We anticipate the base to be approximately $60,000 to $70,000 (depending on location & experience) with an opportunity for a $10,000-$15,000 commission, should you hit performance and enrollment targets.

Schedule

Hours for the role are Mon-Fri, 8:30 AM to 5 PM Eastern.

Benefits

N/A

Skills

• Sales/Enrollment experience
• Relational & Empathetic
• Organized & Proactive
• Excited about Startups
• Strong Communicator
• Tech-Savvy

Qualifications

• 3+ years of experience in an enrollment, patient outreach, call center, or SDR role with high phone volume

Benefits

N/A

Pay

N/A

Schedule

N/A

Equal Opportunity Employer

Daymark Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.