Enrollment Practice Leader

About the role

This role is part of a small regionally aligned team that supports a subset of our Sales & Client Management Organization. The Enrollment Practice Leader role leads the front-to-back enrollment experience for our internal sales partners and external broker and employer stakeholders. They prioritize solutions that drive enrollment success and deliver exceptional client outcomes. This role is responsible for managing complex, high-impact cases, optimizing operational processes, and fostering strong relationships across internal teams and external partners. The position combines measurable performance accountability with leadership influence to shape future growth and innovation in the benefits enrollment space.

Responsibilities

• Lead and manage the end-to-end group benefits enrollment process, ensuring accuracy, efficiency, and client satisfaction.
• Be the single point of contact representing Guardian Enrollment with our distribution partners, brokers and clients.
• Gather case level details and execute on enrollment event deliverables.
• Provide proactive status updates to stakeholders and manage any incoming inquiries from stakeholders.
• Oversee high-impact and high-volume case management, driving measurable results and meeting performance goals.
• Collaborate with sales teams and internal stakeholders to support execution and operational success.
• Provide strategic feedback and recommendations to leadership to improve processes and enhance team effectiveness.
• Mentor and support team members, fostering knowledge sharing and professional growth.
• Identify and implement innovative, cost-effective solutions to streamline enrollment operations.

Requirements

You are A strategic thinker and results-oriented professional with deep expertise in group benefits enrollment. You thrive in a fast-paced environment, excel at managing high-value cases, and possess strong influencing skills to guide internal and external partners. You demonstrate exceptional communication, problem-solving, and relationship-building abilities, with a proven track record of driving engagement and implementing creative, cost-effective solutions. You are passionate about ensuring employees experience an enrollment that meets their needs and allows them to make the best benefit choices for them and their loved ones.

Skills

• Exceptional presentation, communication and interpersonal skills.
• Strategic thinker with a solutions-oriented approach.
• Strong organizational and time-management abilities.

Benefits

The position offers competitive compensation, including a salary range of $99,150.00 - $162,885.00, with the ultimate salary determined based on the candidate's qualifications and experience. Additional benefits may include health insurance, retirement plans, and paid time off.

Pay

$99,150.00 - $162,885.00

Schedule

The primary location for this position is remote based on location representation needs within the team. Travel 20%.

Contact Information

To apply, please visit our careers page at Guardian Life Careers. For more information about Guardian Life, please visit our website at Guardian Life.