Program Enrollment Leader

Responsibilities

• Lead a team of Enrollment Specialists and ensure the highest quality service is provided.
• Determine the level of interest in different enrollment types and schedule meetings based on customer choices.
• Communicate regularly and accurately with referrers and enrolled individuals about the status of enrollments.
• Troubleshoot issues and answer questions from staff and external customers to ensure a smooth enrollment process.
• Train new participants and their employees on using the GT Caregiver App and other GT Tools.
• Provide daily direction and communication to employees to ensure calls are answered promptly and knowledgeably.
• Evaluate processes and suggest improvements to enhance operations, efficiency, and service.
• Offer performance feedback and coaching to team members on a regular basis.
• Maintain a high-quality work environment and assist in the development of staffing, training, scheduling, and reward/recognition programs.
• Participate in special or ongoing projects aimed at improving area operations and processes.
• Communicate appropriately with supervisors regarding department or employee concerns.
• Aid in the documentation and training of the DocuSign program.
• Develop and prepare operational plans and reports on project status.
• Promote adherence to and uphold the company’s mission and values.

Qualifications

• At least 2 years of related experience.
• Excellent written and oral communication skills.
• Extensive experience in working on complex projects with critical thinking and problem-solving skills.
• Demonstrated ability to organize and manage tasks effectively, meeting deadlines through planning and organization.
• Ability to handle work pressure while maintaining good time management skills.
• Strong interpersonal skills, able to build positive relationships and communicate with diverse groups.
• Proficiency in using Microsoft programs and the Internet.
• Competence in using Excel.