Program Enrollment Coordinator

About the Role

As the Program Enrollment Coordinator for Barcelona, you’ll review applications, oversee student communication, advise students on course registration, communicate with parents and universities, and assist with advising on financial aid, invoices, visas, and housing for our programs in Spain during the pre-arrival phase. The successful candidate will work effectively as a team member, provide direction, delegate tasks, and possess strong organizational skills.

Responsibilities

• Advising & Admissions
  • Answer student inquiries
  • Process applications including forms and other relevant information
  • Make and/or facilitate timely admissions decisions
  • Proactively communicate with applicants via email, chat, text, and phone
  • Advise students on all matters related to their acceptance onto a program
  • Follow up with students at risk of withdrawing from the program
  • Withdraw students no longer able to go abroad, collaborating with teams like Finance Support and International Operations
  • Implement strategies with the Enrollment Team and Marketing & Communications to achieve high applicant-enrollment conversion rates
  • Answer basic questions on financial aid, invoicing, payment deadlines, and payment plans with Finance Team support
  • Advise students on visa requirements and processes for the region
  • Invoice all accepted students in a timely manner
  • Ensure all accepted students are handed off to the International Operations team promptly
• Coordination for Region
  • Reach out and follow up on syllabi requests in some locations
  • Communicate with local Site Directors and International Operations leaders on potential student issues
  • Book and confirm housing
  • Enroll students in courses and develop enrollment procedures with overseas partner universities
  • Submit program updates when program details change
• Program Information
  • Virtually attend Pre-Departure Orientation sessions with students
  • Ensure all programs and terms are turned on in Salesforce and ready to accept applicants
  • Liaise with the faculty-led programs team on items such as itinerary suggestions and reservation assistance
  • Be a champion for Barcelona: know it, love it, live it
  • Review marketing materials for accuracy (e.g., website program pages)
  • Maintain SOPs on all aspects of the role
  • Update program guides with relevant program information
  • Collaborate with other departments on promotion of study abroad programs
  • Answer staff questions via Teams as necessary
• Internal Organizational Work
  • Liaise with teammates and assist with workload, as needed

Requirements

• Bachelor’s degree or equivalent work in international education
• Excitement and passion for travel and study abroad, with a focus on keeping students engaged
• Strong organizational skills
• Exceptional verbal and written communication skills
• High attention to detail with a quick and efficient workstyle
• Ability to adapt to changing demands and priorities
• Team player
• Legal ability to work in the US

Preferred Qualifications

• Experience studying, working, or living abroad (Spain a plus)
• Administrative, organizational, and problem-solving skills
• Comfort with databases/CRM software, especially Salesforce
• Familiarity with Microsoft Office/Teams

About Us

CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission-driven and committed to creating inclusive, supportive, and enriching environments that help students grow academically, personally, and professionally.

Benefits

• Wellness & Snacks (In-Office): Fresh Fruit Wednesdays, coffee bar, wellness room, and ergonomic workspaces
• Time Off & Giving Back: 12 paid holidays, generous PTO, and up to 8 hours paid volunteer time
• Support for Your Whole Life: Comprehensive health, dental, and vision coverage, benefits for domestic partners, paid parental leave, and compassionate time off for life events
• Fun & Community: Team connection and celebration through office events, informal get-togethers, and virtual hangouts

Pay

Salary Range: $50,000–$55,000