Enrollment Navigator

About the role

Enrollment Navigators (EN) facilitate patient/family communications and paperwork for entry into MHMR services. They assist individuals with intellectual and developmental disabilities (IDD) in accessing state waivers and MHMR programs. ENs have frequent in-person contact to complete required documentation by state deadlines and provide screening, assessment, crisis intervention, and service planning. Serving as the "front door" to services, ENs offer seamless person-centered support during intake, eligibility, and enrollment. They collaborate, communicate proactively, and help patients identify and prioritize personal goals and service requests.

Requirements

• Minimum Education: Bachelor’s Degree
• Defined Education: Health/Human Services
• Acceptable Degrees Include: Applied Behavior Analysis, Behavioral Services field, Communication Disorders, Criminal Justice, Counseling, Education, Family Studies, Gerontology, Educational Psychology, Health Services, Human Services field, Human Growth and Development, Medicine, Nursing, Physician Assistant, Psychology, Rehabilitation, Social Services field, Social Work, Sociology, and Special Education
• Preferences: Bilingual
• License/Certifications: Valid Texas Driver’s License

Benefits

MHMR offers an excellent competitive benefits package designed to support the wellbeing of our employees and their families. Our benefits include:

• Retirement plan with company matching
• Day one PTO accrual
• Ten paid holidays plus a floating holiday
• Employee assistance programs
• Comprehensive wellness programs that promote physical, mental, and financial health
• Qualifying employer for Student Loan Forgiveness Programs, offering long-term financial relief opportunities for eligible team members

Our benefits philosophy emphasizes work–life balance, personal wellbeing, and access to resources that help employees thrive both professionally and personally.

Values

Our values are based on the following beliefs:

• Respect for people who are active in planning their services
• Recovery is a life-long process of better health
• Success as positive outcomes for each person
• Participation of people and their families in the process
• Inclusion in the community through services that promote growth and independence
• Safe, ethical, and cost-effective services
• Best practices in current research in medical, psychosocial, and organizational fields
• Collaboration with other organizations for better services
• Compassion, trauma-informed care, and safety practices including suicide safe care

Pay

MHMR offers maximum compensation for each position’s requirements based on candidates’ education, experience, and internal equity of the agency. This practice reduces potential for biases in compensation and assists hires and/or promotions on pay equity in their appropriate position(s) at MHMR.