College Navigator

Key Responsibilities

• Aid students in identifying the right program and courses that align with their goals.
• Provide comprehensive reviews of program/course requirements and answer student inquiries.
• Communicate regularly with students throughout their academic journey, guiding course selection and registration.
• Monitor student progress and offer resources to overcome challenges.
• Outline possible options for transfer and workforce placement.
• Coach students to explore alternatives and overcome barriers to persistence or graduation.
• Train students to use self-service tools provided by the institution.
• Implement advising strategies that help students achieve their educational and career goals.
• Document all interactions in the appropriate institutional systems using the Student Management system.
• Analyze student data to identify triggers for proactive outreach.
• Made appropriate resource referrals when necessary and document through the Student Management system.
• Engage students through various communication channels such as video advising, student calls, and proactive outreach.
• Collaborate with other departments and functional areas to deliver an optimal student experience from inquiry through to graduation.
• Work with financial aid to confirm an accurate financial plan by establishing timeframes to complete the application process.
• Maintain a thorough understanding of all academic, registration, programs, policies, and procedures, including institutional policies and federal and state regulations.
• Identify opportunities and solutions to improve current methods and actively participate in organizational improvements.

Qualifications

• Master’s degree in any field.
• An equivalent combination of education and experience may be considered in lieu of a bachelor’s degree.
• Advanced knowledge, skills, and abilities in communication and listening, project management, customer service, and confidentiality.
• Knowledge of Banner, learning management systems, academic program sequencing, and familiarity with federal and state regulations.

Benefits

• Retirement plan.
• Multiple medical insurance options.
• Supplemental insurances (dental, term life, disability, accident, vision, etc.).
• Tax Saver Flexible Benefits Plan (saves tax dollars on some childcare and medical expenses).
• Holidays (14 per year, typically includes longer breaks at Christmas).
• Generous annual (vacation) and sick leave benefits.
• Employee Assistance Program.