College Navigator

College Navigator – Student Services (Full‑time, exempt). Reports to Associate Director of Academic Advising. Grade/Level: Admin/Prof I. Travel: As needed. Contract length: 12 months.

Work Schedule

Monday – Thursday 8 AM – 6 PM, Friday 8 AM – 12 PM, or as assigned or needed to meet demands.

General Statement of Duties

The College Navigator provides holistic academic advising, coaching, and retention support to assigned students, with a focus on persistence, completion, and transfer. This position uses proactive, student‑centered strategies and predictive data to remove barriers to success, promote self‑efficacy, and connect students to appropriate campus and community resources. At NTCC, everyone is a recruiter, and this position embodies that philosophy by ensuring each interaction—whether with a student, parent, or community partner—creates a welcoming and encouraging experience that promotes enrollment and persistence.

Responsibilities

• Student Case Management & Advising
  • Provide individualized academic advising and success coaching to assigned students throughout their college journey.
  • Use predictive analytics, early alerts, and progress reports to identify at‑risk students and coordinate timely interventions.
  • Conduct proactive outreach using phone, email, text, and social media to maintain consistent student engagement.
  • Support students in developing comprehensive academic and career plans aligned with degree completion and transfer goals.
  • Administer and interpret non‑cognitive assessments to inform academic and personal development strategies.
  • Maintain accurate, detailed documentation of all student interactions in approved case management systems.
• Student Engagement & Retention Support
  • Build meaningful, motivational relationships that promote student confidence and persistence.
  • Identify and address academic, financial, and personal barriers that affect student performance.
  • Coordinate or participate in workshops and activities focused on study skills, time management, and financial literacy.
  • Encourage participation in tutoring, mentoring, and student engagement programs.
  • Provide “nudge” communications and positive reinforcement to encourage course attendance, registration, and completion.
• Collaboration & Outreach
  • Partner with faculty, Financial Aid, Counseling, TRIO, and other support offices to deliver comprehensive student assistance.
  • Share student progress updates and collaborate to resolve academic or personal concerns.
  • Represent Student Services at college orientations, community events, and recruitment activities.
  • Participate in Student Services Council meetings, cross‑departmental committees, and professional development opportunities.
• Data & Continuous Improvement
  • Track and analyze student success metrics to measure impact of interventions.
  • Ensure compliance with college policies, FERPA, and applicable grant requirements.
  • Recommend improvements to advising processes, communication workflows, and student support strategies.

Minimum Qualifications

• Bachelor’s degree required; Master’s preferred in Education, Counseling, Psychology, or related field.
• Experience in academic advising, student retention, or success coaching preferred.
• Bilingual (English/Spanish) strongly preferred.
• Demonstrated ability to manage projects and meet deadlines within a collaborative team environment.
• Knowledge of community college mission, goals, and populations served.

Position Characteristics

• Student‑centered and culturally responsive approach.
• Strong organizational, analytical, and communication skills.
• Ability to work effectively with diverse student populations.
• Proficiency with Microsoft Office Suite, student information systems, and virtual communication tools.
• Ethical, professional behavior and commitment to confidentiality.
• Demonstrated initiative, teamwork, and service excellence.

Mental / Physical Demands and Environmental Factors

Tools/Equipment Used: Standard office equipment including personal computer and peripherals.

• Posture: Frequent sitting and standing; occasional bending/stooping, pushing/pulling, and twisting.
• Motion: Repetitive hand motions; frequent keyboarding and use of mouse; occasional reaching.
• Lifting: Occasional light lifting and carrying (less than 15 pounds); occasional moderate lifting and carrying (15‑50 pounds).
• Environment: May work prolonged or irregular hours.
• Mental Demands: Work with frequent interruptions; maintain emotional control under stress.