Enrollment Success Navigator

Position Summary

Perform general clerical and administrative duties, including data entry, filing, copying, scanning, preparing admission and program documents, maintaining student files, and supporting daily office operations.

Essential Duties And Responsibilities

• Serve as a frontline representative and primary point of contact for prospective students, parents, participants, and community members by providing excellent customer service and timely communication.
• Receive, screen, and direct incoming telephone calls, emails, and walk-in visitors regarding admissions, enrollment procedures, residency requirements, summer program activities, schedules, deadlines, and college policies.
• Assist students with admissions and enrollment processes, including applications for admission, transcript submissions, residency documentation, account setup, and related student support services.
• Distribute program and admissions materials, including orientation packets, schedules, and required documentation.
• Monitor and respond professionally to student and parent questions, concerns, and requests for assistance.
• Maintain accurate records of communications, student interactions, and related documentation while safeguarding confidentiality in accordance with FERPA and institutional policies.
• Support recruitment, retention, and student engagement initiatives through timely follow-up and communication with prospective, admitted, and participating students.
• Provide administrative support to the Director of Admissions and Enrollment Management staff as assigned.
• Perform other related duties as assigned by the appropriate administrator or supervisor.

Qualifications

• Some College or Current College (preferably in your sophomore, junior, or senior year) with a strong academic record.
• Good computer skills and use of technology associated with the work.
• Strong verbal and written communication skills, with the ability to engage and relate to a diverse group of students.
• Ability to manage time effectively, maintain schedules, and track attendance.
• Able to collaborate well with other team members, faculty, and staff to ensure a positive experience for students.
• Friendly, enthusiastic, and approachable demeanor to create a welcoming and supportive environment for incoming freshmen.

Other Qualifications And Job Requirements

• Customer Service Oriented
• Ability to work independently and collaboratively
• Ability to interpret policies and procedures of the College and communicate to employees, advisors, etc.
• Ability to establish and maintain effective working relationships with students and staff.
• Ability to maintain the confidentiality of student information and follow FERPA guidelines.
• Professionally represents the college at all times.
• Attentive to detail and displays organizational skills.
• Willingness to learn new things and apply that learning within the scope of the job.
• Willingness to maintain flexibility to meet the demands of the students and advisors.