Enrollment Success Navigator

Position Summary Perform general clerical and administrative duties, including data entry, filing, copying, scanning, preparing admission and program documents, maintaining student files, and supporting daily office operations. Local Salary Schedule: $18/hour (Part-time up to 19 hrs/week) - Temporary (Grant Funded, Not Eligible for Benefits and Non-Probationary Status) Essential Duties And Responsibilities Serve as a frontline representative and primary point of contact for prospective students, parents, participants, and community members by providing excellent customer service and timely communication.Receive, screen, and direct incoming telephone calls, emails, and walk-in visitors regarding admissions, enrollment procedures, residency requirements, summer program activities, schedules, deadlines, and college policies.Assist students with admissions and enrollment processes, including applications for admission, transcript submissions, residency documentation, account setup, and related student support services.Distribute program and admissions materials, including orientation packets, schedules, and required documentation.Monitor and respond professionally to student and parent questions, concerns, and requests for assistance.Maintain accurate records of communications, student interactions, and related documentation while safeguarding confidentiality in accordance with FERPA and institutional policies.Support recruitment, retention, and student engagement initiatives through timely follow-up and communication with prospective, admitted, and participating students.Provide administrative support to the Director of Admissions and Enrollment Management staff as assigned.Perform other related duties as assigned by the appropriate administrator or supervisor.QualificationsSome College or Current College (preferably in your sophomore, junior, or senior year) with a strong academic record.Computer Skills: Good computer skills and use of technology associated with the work.Communication Skills: Strong verbal and written communication skills, with the ability to engage and relate to a diverse group of students.Organizational Skills: Ability to manage time effectively, maintain schedules, and track attendance.Team Player: Able to collaborate well with other team members, faculty, and staff to ensure a positive experience for students.Positive Attitude and Approachability: Friendly, enthusiastic, and approachable demeanor to create a welcoming and supportive environment for incoming freshmen.OTHER QUALIFICATIONS AND JOB REQUIREMENTS:Customer Service OrientedAbility to work independently and collaborativelyAbility to interpret policies and procedures of the College and communicate to employees, advisors, etc.Ability to establish and maintain effective working relationships with students and staff.Ability to maintain the confidentiality of student information and follow FERPA guidelines.Professionally represents the college at all times.Attentive to detail and displays organizational skills.Willingness to learn new things and apply that learning within the scope of the job.Willingness to maintain flexibility to meet the demands of the students and advisors.Application Procedures/Additional Information Application Procedures/Additional Information:Applicants may apply at www.lawsonstate.edu. For questions please contact the Office of Human Resources at 205-929-3408 or at humanresources@lawsonstate.edu. All application materials will become the property of the college. It is the sole responsibility of the applicant to ensure his or her application packet is completed. Only applications received during the period of this announcement will be considered. No previous application files will be transferred for consideration for this position.A complete application packet consists of:A cover letterAn Online applicationA current resumeA copy of relevant post-secondary transcripts identifying the applicant, institution, and date of degree conferred. (If applicable) If employed, all official transcripts must be received in the Office of Human Resources prior to the employment start date.Applicants who fail to submit a complete application packet will not be considered. Before an offer is made, the top applicants must provide the following: Employment verification letter(s) from a current or previous employer detailing all relevant experience. Employment verification letters must include employment dates and job title and be on official letterhead with an authorized personnel signature. Work experience verification from a current employer may be delayed until an official offer of employment has been made. Applicants must submit a written request to delay submission or work experience verification from a current employer. More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.EEOC, E-VERIFY, AND BACKGROUND CHECK STATEMENTS:Lawson State Community College is an Equal Opportunity Employer. It is the policy of the Alabama Community College System, including all postsecondary community and technical colleges under the control of the Alabama Community College System Board of Trustees, that no employee or applicant for employment or promotion, on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age, or any other protected class as defined by federal and state law, shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Lawson State Community College will make reasonable accommodations for qualified disabled applicants upon request. In accordance with Alabama Community College System Policy and Guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from the criminal background check. Lawson State Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employee's eligibility to work in the United States as required by the Department of Homeland Security.ADDITIONAL INFORMATION:Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet in order to be considered for this position. Complete application files must be received no later than the application deadline. Applicants who fail to submit all required information will be disqualified. Only applications received during the period of this announcement will be considered. Applicants must adhere to the College's prescribed interview schedule and must travel at their own expense. The College reserves the right to withdraw this job announcement at any time prior to awarding.