Enrollment Navigator

About the Role

Making every detail count in the pursuit of a better world – together we drive the success of our nonprofit mission. As an Enrollment Navigator (EN) you help facilitate communications and paperwork with patients and families as they enter MHMR services.

• Complete enrollment activities to assist patients with intellectual and developmental disabilities (IDD) or their legal authorized representatives (LAR) to access state waiver and certain MHMR programs and services.
• Maintain frequent in‑person contact with patients, families, and service providers to complete required documentation by state deadlines.
• Stay knowledgeable about the services and programs patients may be eligible for.
• Perform screening and assessment activities for those enrolled in Medicaid, the Texas Home Living program (TxHmL) and Home and Community‑Based Services (HCS) program.
• Provide crisis intervention, service planning, and coordination.
• Serve as the “front door” to services, delivering seamless person‑centered support during intake, eligibility, and enrollment processes.
• Collaborate with colleagues, proactively communicate across programs and support systems, and be aware of community services and supports to help patients identify and prioritize personal goals and outcomes.

Requirements

Minimum Education: Bachelor’s Degree in one of the following fields: Behavior Analysis, Behavioral Services, Communication Disorders, Criminal Justice, Counseling, Education, Family Studies, Gerontology, Educational Psychology, Health Services, Human Services, Human Growth and Development, Medicine, Nursing, Physician Assistant, Psychology, Rehabilitation, Social Services, Social Work, Sociology, or Special Education.

Preferences:

• Service coordination experience.
• Experience working in a community center.
• Experience working with people with IDD.

License/Certifications: Valid Texas Driver’s License.

Benefits

• Retirement plan with company matching.
• Day‑one PTO accrual.
• Ten paid holidays plus a floating holiday.
• Employee assistance programs.
• Comprehensive wellness programs promoting physical, mental, and financial health.
• Eligibility for Student Loan Forgiveness Programs.
• Benefits emphasizing work‑life balance, personal well‑being, and resources for professional and personal thriving.

Our Values

• Respect for people who are active in planning their services.
• Recovery as a lifelong process of better health.
• Success as positive outcomes for each person.
• Participation of people and their families in the process.
• Inclusion in the community through services that promote growth and independence.
• Safe, ethical, and cost‑effective services.
• Best practices based on current research in medical, psychosocial, and organizational fields.
• Collaboration with other organizations for better services.
• Compassion, trauma‑informed care, and safety practices including suicide‑safe care.