Student Success Navigator

Duties & Responsibilities

• Affords and maintains communication with prospective students throughout the admissions application and onboarding process; answers questions and conducts presentations for programs offered at the College utilizing customer service experience learned in any industry.
• Promotes activities to enhance student enrollment and identifies, coordinates, and schedules on- and off-campus recruitment.
• Establishes and maintains relationships with staff and faculty to compile and disseminate current College information for recruitment and orientation purposes; and works closely with prospective students, parents, secondary and postsecondary schools, and community organizations in an effort to build, maintain, and grow professional relationships.
• Responds to requests for information, conducts presentations, and performs data entry and retrieval working with the general public.
• Maintains internal records and reports, including student recruitment and outreach activities among other required monthly reports.
• Might assist with organizing and conducting New Student Orientation presentations, developing new orientations, making updates or improvements for existing orientations, and working with the online platform that houses the online orientations.
• Performs self-assessment and other related research for recruitment, outreach, and sales-related efforts.
• Attends and supports various on- and off-campus events both recurring and as needed, including conducting campus tours.
• Presents various written and oral presentations and other content to diverse groups, including potential students, employers, industry leaders, and various community stakeholder organizations.
• Represents CNM and programs at public events, sometimes working outside the department's regular hours.
• Participates on committees and performs other duties as assigned.

Minimum Qualifications

• Associate's degree AND Two (2) years related experience.
• OR Three to four (3 to 4) terms of directly related experience as a Student Ambassador within the Enrollment Management Student Success (EMSS) division.
• Preference: Bilingual in Spanish and English.

Shift

Monday-Thursday 10 am-7 pm
Friday 8 am-5 pm