Enrollment Coordinator (Part Time)

Location: 197 E Dekalb Pike, Ste 350, King of Prussia, PA 19406

Schedule

• Part-time, 25 hours per week
• Monday to Friday: 8AM to 6PM
• Saturday: 8AM to 5PM
• No Sundays

Pay

Starting base compensation: $15.46 to $19.71/hour. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.

Benefits

• Generous Paid Time Off
• Complimentary AAA Premier level membership
• 401(K) Plan with company match up to 7%
• Paid company holidays
• Company provided volunteer opportunities
• Free AAA Membership
• Continual learning reimbursement

Responsibilities

• Capture biometric data including electronic fingerprints according to the requirements of vendor and state regulations.
• Verify the applicant’s government-issued photo identification documents to ensure they are valid and match the individual prior to providing fingerprinting services.
• Collect fingerprints and biographic information from applicants.
• Scan/transmit applicant information, fingerprints, documentation, and biometrics using the computer equipment provided in accordance with program requirements.
• View and print appointment schedule using web-based application.
• Complete electronic reporting to vendor of successful completion of transactions, including a unique identifying number assigned.
• Make and maintain complete and accurate copies of transactions.
• Protect customers’ confidentiality and privacy in accordance with AAA Club Alliance and state-specific regulatory requirements.
• Perform total quality control review of all applications for completeness, compliance, and accuracy.
• Interface with helpdesk to resolve technical difficulties.
• Maintain confidentiality and secure customer data.
• Conduct other administrative duties as needed to support program requirements.
• Sell and represent AAA products and services to build repeat business and generate sales of Membership, Financial Services products, and Insurance referrals.
• Use established sales and service techniques to improve member/client retention, meet or exceed quality standard scores, and meet established productivity goals.
• Counsel potential members on the benefits and services of various membership plans with a concentration on selling Plus, Premier, and auto renew.
• Conduct Membership Review for existing members, update and upgrade plans as appropriate, and assist the member in understanding the value of their membership.
• Implement process improvement as needed.

Requirements

• High school diploma or equivalent; Associate degree preferred or work experience in lieu of degree.
• 2 years of previous sales and/or customer service experience.
• Must maintain a satisfactory criminal history, as well as meet all state-specific legal requirements for this job.
• Must complete initial and on-going training and vendor background requirements.
• Ability to obtain Notary Public designation if required.
• Hold a valid driver’s license if travel between locations is required.
• Excellent customer service skills, including problem resolution.
• Ability to learn, retain, and communicate state-specific regulations required to complete client transactions.
• Ability to successfully complete all required departmental and vendor training workshops.
• Ability to handle multiple activities, requiring the application of a substantial variety of policies and/or procedures to be used in combination.
• Excellent customer service and communication skills (oral, written, and listening) to enable accurate completion of assignments, proper handling of complex transactions, and constructive interaction with others.
• Proficient in the use of Microsoft Office, Word, Excel, Internet, and competent keyboarding skills to accurately and efficiently complete daily work assignments.
• Above average computer skills with the ability to conduct basic troubleshooting on hardware and software.