Enrollment Coordinator

About the role

HHM Health’s mission is to provide high‑quality, compassionate healthcare to all, with a vision to be the best patient‑focused health center offering personalized physical, mental, and spiritual care. Guided by the CARES Values (Compassion, Advocacy, Respect, Excellence, Servant Heart), the organization serves Dallas and surrounding communities. The Enrollment Coordinator serves as the first point of contact for patients and families, delivering exceptional customer service while managing patient enrollments and front‑desk responsibilities.

Responsibilities

• Schedule new and established patients in all locations and specialties.
• Schedule new patient appointments and interview applicants or authorized representatives to gather information for benefit eligibility determination.
• Obtain, verify, and calculate income and resources to determine patients’ financial eligibility.
• Explain available benefit programs, rights and responsibilities, and other agency services to applicants/recipients and the general public.
• Work with a diverse patient population in the heart of Dallas.
• Obtain and scan all necessary demographic, financial information, missing registration items, consents, and other documents required for registration and to determine potential program eligibility.
• Explain and verify patients’ sliding‑fee discounts according to clinic protocol.
• Verify insurance eligibility during the enrollment process or prior to patients’ appointments.
• Travel to other locations in the DFW Metroplex as needed for coverage.

Requirements

• High School Diploma or equivalent.
• At least one (1) year of related experience; prior experience in a community‑based clinic is preferred.
• Prior experience with medical enrollment, including Medicaid.
• Experience with eClinicalWorks or similar systems and MS Office Suite.
• Bilingual in Spanish, Pashto, Burmese, Rohingya, or other languages (preferred).
• Passion for providing service excellence.
• Servant heart with the desire to make a positive impact.

Benefits

HHM Health prioritizes employee health and well‑being, offering:

• Free employee coverage for vision, dental, and life insurance.
• Competitive medical premiums.
• Health Savings Account (HSA).
• 403(b) retirement savings plan with dollar‑for‑dollar matching up to 3% and 5