Enrollment Adviser

Job Duties

The Office of Online & Professional Learning Resources (OPLR) is seeking an Enrollment Adviser (EA) to join its student recruitment team. This team works collaboratively with multiple Universities of Wisconsin campus partners participating in the UW Online Collaboratives and UW Flexible Option programs. The prospective student audience is mainly comprised of non-traditional, online students seeking either a degree program, certificate, or individual courses. The EA will be responsible for proactively following up on leads generated through marketing campaigns, using various channels to recruit online students to collaborative and flexible option degree programs and certificates. The EA represents OPLR to prospective students with the goal of attracting and advising a qualified student body to meet recruitment goals and guide prospective students through the application process in a student-centered way. The Enrollment Adviser’s work is performed using technology that engages prospective students mainly via phone, email, text, and conferencing software (both Teams and Zoom). All communications with prospective students (outside of the occasional in-person education fair) are conducted through these various modes.

Key Job Responsibilities

• Recruit online prospective students who inquire about OPLR supported degree programs, certificates and online courses
• Follow-up on leads generated through the marketing department, meeting identified metrics for contacts, advising calls, and follow through to application
• Use prescribed recruitment plan to contact leads at various stages in the recruitment cycle, assist in determining fit and eligibility, and update student records accordingly
• Develop and sustain strong, trust-based relationships with prospective students by building rapport and providing consistent, personalized communication throughout the engagement process
• Provide excellent customer service and advising guidance to prospective students; respond to inquiries with accurate information about programs and processes and execute seamless handoff to admissions
• Collaborate with colleagues in marketing, admissions, program management, and student services to obtain up-to-date information, provide colleagues with feedback from prospective students, and work through individual student situations
• Serve as the primary EA for several programs – attend monthly program meetings, co-present virtual information sessions, maintain internal documentation, and keep the team abreast of changes

Required Qualifications

• Bachelor’s degree
• Minimum one year of work experience in recruiting, customer service, advising or comparable field
• Excellent oral, written, and active listening communication skills with ability to match message delivery to audience needs in a virtual environment
• Proficiency in MS Office Suite (MS Word, Excel, Power Point and Outlook)

Preferred Qualifications

• Knowledge of customer relationship management systems, Salesforce preferred
• Higher education experience working within recruitment and/or admissions of non-traditional students
• Knowledge of the recruiting life cycle and best practices with motivational interviewing

Department

The Office of Online & Professional Learning Resources (OPLR) is committed to providing service and support to the Universities of Wisconsin Administration and all 13 UW universities in online and continuing education, teaching, learning, and workforce skills training and resources. OPLR works in partnership with all 13 UW universities to develop and deliver online semester- and competency-based degrees and a broad array of credit and non-credit certificates, courses, and other credentials to help adult and professional learners achieve their academic and professional development goals and to develop the workforce of Wisconsin.

Compensation

The Enrollment Adviser is a full-time, salaried (exempt), academic staff position. Well-qualified candidates can expect a starting annual salary within a range of $44,500 - $54,500 commensurate with the candidate’s education, related experience, and qualifications.

Work Location

The office is located at 780 Regent Street, Madison, WI. Telecommuting or hybrid work options may be available, with a minimum in-office expectation of two days per month. However, depending on business needs, there may be occasions when additional in-office presence is requested. Residency in/relocation to the state of Wisconsin is required. Virtual office hours are 8:30 AM until 5:00 PM Monday through Friday. Telecommuting agreements are subject to change at any time.