Enrollment Advisor

Position Summary

The Enrollment Advisor plays a crucial role in assisting scholars to assess their readiness for technical programs and provides guidance on the application requirements, and facilitates career exploration. This position serves as a key point of contact for scholars, helping them navigate the enrollment process and ensuring they have the information and support needed to make informed decisions about their educational journey and overall long-term career responsibilities. They will focus on customer service, retention of applicants, and ensuring this is the correct career path for them.

Essential Job Functions

• Work closely with scholars to evaluate their readiness for technical programs, taking into account their educational background, career goals, and personal circumstances.
• Contribute to scholar retention, enrollment conversion, and/or career outcomes through outreach to prospective scholars.
• Review application requirements and prerequisites with scholars, providing clear and concise explanations of the necessary steps and documents required for enrollment.
• Provide personalized guidance and support to scholars throughout the application and enrollment process, addressing their questions and concerns and assisting them in making informed decisions in program choice.
• Disseminate accurate and up-to-date information about technical programs, including curriculum details, program benefits, and potential career outcomes.
• Maintain accurate and up-to-date student information using CRM; including but not limited to the regular update of student statuses, detailed conversational notes, and secure document collection. Log and analyze data related to student obstacles and outcomes.
• Recognize and respond appropriately to scholars facing enrollment-related challenges or crises, providing referrals to support services as needed.
• Maintain a comprehensive understanding of the technical programs offered, including admission criteria, prerequisites, and program-specific details.
• Establish and maintain effective communication channels with scholars, colleagues, and other departments within Futuro Health.
• Advocate on behalf of scholars by tracking their progress and areas of difficulty, providing feedback to improve the enrollment process.
• Collaborate with coaching team, Ed Providers, and Programs team when necessary to streamline the enrollment process and resolve any application-related issues.
• Aid scholars in meeting enrollment timelines to ensure a seamless enrollment experience.
• Provide exceptional customer service by promptly responding to scholar inquiries through various communication channels, such as phone, email, text, and in-person meetings.
• Guide learners through career exploration: helping them identify interests, transferable skills, and educational and career pathways aligned with their goals.
• Crosstrain and provide support in other Scholar Support roles, including Help Desk, Outreach, Coaching Support, Post-Graduation Communications, Group Advising Sessions, etc.

Qualifications

• 3 years prior work experience in advising, career advising, counseling, or another related field.
• Previous experience in career exploration or coaching is preferred.
• Ability to de-escalate a negative interaction.
• Ability to retain and utilize substantial amounts of detailed information.
• Strong written and verbal communication skills demonstrated through email, text, phone, and in person.
• Demonstrated ability to meet deadlines, handling and prioritizing simultaneous requests.
• Creative and analytical thinker with strong problem-solving skills.
• Ability to work in a fast-paced environment and respond well under pressure.
• Keyboarding, spelling/grammar, and intermediate computer literacy.
• Knowledge of college and higher education healthcare training programs and curriculums preferred.

Education

• Bachelor’s degree or equivalent experience in a Service role, or Academic setting.

Supervisory Responsibility

This role does not have supervisory responsibility over staff.

Work Environment/Travel

This is a remote role. Travel will also be required to attend meetings and conferences. This position requires mandatory travel twice per year to attend Futuro Health’s Spring and Fall In-Person All-Hands events. Participation in these events is an essential function of the role, as these gatherings support strategic alignment, cross-department collaboration, and organizational effectiveness, which cannot be fully achieved in a virtual format. As a condition of employment, employees must be able to fulfill this twice-yearly travel requirement.

Physical Demands

• Able to sit, stand, and type for long periods of time.
• Ability to work irregular hours including after hours and weekends although this will be infrequent.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type

This position is full-time, non-exempt. The hours may include weekends such as a Tuesday-Saturday schedule, nights, and holidays.

Comprehensive Benefits

• Platinum Tier Medical Plans: Choose from PPO, HMO, and HDP options, all fully paid by Futuro Health.
• Dental and Vision Plans: Comprehensive coverage, fully paid by Futuro Health.
• Life and AD&D, Long and Short-term Disability, and EAP: Fully covered by Futuro Health to ensure your peace of mind.
• 401K Plans: Traditional and Roth Safe Harbor Plans with a 100% match up to 4% of employee contributions (subject to IRS limits).
• Flexible Spending Accounts: Options include FSA, HSA, and Limited FSA Plans.
• Voluntary Ancillary Benefits: Additional coverage for hospital stays, critical illness, accidents, legal services, identity theft protection, and pet care.
• Reimbursements: Mobile phone, internet, and gym membership costs.
• Wellness Programs: Access to a variety of wellness initiatives to support your overall health.
• Career Growth: Opportunities for professional development and advancement.