Enrollment Advisor

About the role

At Maryville University, we believe education transforms lives—and every student journey begins with a meaningful connection. We're seeking a motivated, relationship-driven professional to join our Online and Graduate Enrollment team as an Enrollment Advisor.

Responsibilities

• Build and manage a pipeline of prospective students interested in Maryville's online undergraduate and graduate programs.
• Connect with prospective students through phone calls, emails, text messages, and virtual meetings.
• Utilize a consultative approach to understand students' goals, motivations, and educational needs.
• Guide students through admissions, enrollment, and financial processes while helping them make informed decisions about their future.
• Recommend and implement strategies to increase student engagement and improve conversion throughout the enrollment funnel.
• Identify opportunities to enhance the prospective student experience and support enrollment growth.
• Partner with colleagues to develop creative solutions that improve enrollment outcomes and student satisfaction.
• Support newly admitted students as they prepare for registration, orientation, and the transition into online learning.
• Collaborate with Student Success, Academic Affairs, Financial Aid, and other university partners to ensure a seamless onboarding experience.
• Proactively identify and address barriers that may impact enrollment, including financial aid concerns, technology challenges, or other student needs.
• Serve as a trusted advisor and advocate throughout the enrollment journey.
• Maintain accurate and detailed records of all student interactions within the CRM system.
• Monitor application progress and ensure timely communication regarding deadlines, requirements, and next steps.
• Track enrollment activity, maintain data integrity, and provide regular updates regarding recruitment progress and enrollment outcomes.
• Utilize data and insights to effectively manage your pipeline and prioritize outreach efforts.
• Meet established enrollment goals, conversion targets, and daily activity benchmarks.
• Participate in regular team meetings focused on performance, student feedback, and continuous improvement.
• Contribute innovative ideas that enhance the student experience and support institutional enrollment objectives.
• Represent Maryville University during virtual and, when needed, in-person recruitment events, webinars, information sessions, and open house programs.
• Build excitement and engagement among prospective students while showcasing the value of a Maryville education.

Qualifications

• Strong interpersonal and relationship-building skills.
• Excellent written and verbal communication abilities.
• Exceptional attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking capabilities.
• Proficiency with Microsoft Office applications and collaboration tools.
• Ability to learn and effectively utilize CRM and student information systems.
• Experience discussing financial aid options and helping students navigate funding resources.
• Knowledge of online education and virtual learning environments.
• Understanding of outreach, recruitment, or enrollment marketing strategies.

Education

Bachelor's degree preferred, or an equivalent combination of education and relevant experience.