Enrollment Advisor I

Position Summary

The Enrollment Advisor I is an entry-level scholar support role responsible for guiding scholars through the enrollment and training preparation process—from pre-enrollment through licensure preparation and transition to Success Coach support services. This role delivers a high-touch, structured, and scholar-centered experience focused on helping scholars successfully prepare for training, navigate barriers, and remain engaged throughout the early stages of their workforce journey. The Enrollment Advisor I serves as the first level of scholar support, helping resolve common issues, providing resources, and escalating higher-risk situations to the Support and Intervention Specialist when additional intervention is needed. The Advisor works collaboratively with senior Enrollment Advisors, Training teams, Support Services, and Success Coaches to ensure scholars experience a seamless transition from enrollment into training, licensure preparation, and ongoing support services.

Position Responsibilities

• Scholar Enrollment and Training Preparation Support scholars throughout the enrollment lifecycle, from initial inquiry through training completion and licensure preparation.
• Aid scholars with onboarding steps, enrollment documentation, orientation participation, and readiness requirements.
• Help scholars prepare for training classes by reviewing schedules, attendance expectations, training requirements, and program milestones.
• Maintain timely and consistent communication with scholars to ensure preparedness and engagement prior to training start.
• Aid scholars with scheduling licensure testing and preparing for certification-related requirements.
• Serve as the first level of support for scholars experiencing common barriers or participation challenges.
• Help identify and address barriers including transportation, childcare, scheduling conflicts, technology access, or other lifestability concerns.
• Provide scholars with organizational resources, referrals, and guidance to support persistence and training success.
• Escalate complex, urgent, or high-risk situations to senior Enrollment Advisors or the Support & Intervention Specialist as appropriate.
• Conduct proactive follow-up with scholars to maintain participation and reduce disengagement.
• Cross-functional coordination and handoff management.
• Collaborate with senior Enrollment Advisors, Training teams, Support Services, and Success Coaches to support scholar success.
• Ensure smooth scholar transition from enrollment into training and post-training support services.
• Conduct warm handoffs to Success Coaches following training completion or designated transition points.
• Maintain accurate scholar notes, updates, and documentation within CRM and case management systems to support continuity across teams.
• Build positive and supportive relationships with scholars through consistent communication and encouragement.
• Monitor scholar participation and identify early signs of disengagement or support needs.
• Support scholar persistence by helping scholars navigate challenges and remain connected to available support services.
• Deliver scholar interactions with professionalism, empathy, accountability, and dignity consistent with DWD’s mission and values.
• Data integrity and operational support.
• Maintain accurate and up-to-date scholar records within CRM and organizational systems.
• Track scholar progress, outreach activities, enrollment milestones, and licensure preparation status.
• Support scheduling, follow-up communication, outreach, and other administrative activities as needed.
• Participate in team meetings, training sessions, and continuous improvement efforts.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• 02 years of experience in customer service, workforce development, education, nonprofit services, healthcare support, or related fields.
• Strong communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic proficiency with Microsoft Office and CRM/database systems.
• Demonstrated professionalism, empathy, accountability, and willingness to learn.

Preferred Qualifications

• Experience working with adult learners or diverse populations.
• Experience in workforce development, healthcare training, nonprofit, or educational environments.
• Familiarity with Salesforce or other CRM systems.

Equal Employment Opportunity

Dwyer Workforce Development is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.