Enrollment Advisor

About the Role

The Enrollment Advisor serves as a resource for students navigating Pima Community College. This position responds to student inquiries via telephone, email, walk-ins, appointments, and virtually to guide students through the enrollment funnel. This is an in-person opportunity with a flexible work schedule that may include evenings, weekends, and local travel.

Responsibilities

• Serves assigned student caseload to proactively reach out to newly admitted students and help them through the Enrollment Funnel.
• Monitors and answers student inquiries via media platforms and PCC online services; responds via email and phone to a variety of students’ questions and inquiries.
• Researches and resolves student services complaints and concerns; answers general inquiries and requests.
• Makes independent determinations and recommendations to students in accordance with guidelines prescribed by Student Affairs.
• Advises students on policies, procedures, and processes pertaining to multiple functional areas, including but not limited to: academic advising, admissions/selective admissions, placement/testing, career services, financial aid, international student services, new student orientation, registration, retention of developmental education students, self-service stations, and veterans services.
• Navigates students through Pima platforms, including MyPima, MyDegreePlan, and the Pima website; guides students in successful use of these platforms.
• Trains and assists students to navigate the student portal and online student services processes.
• Serves as a resource for students in completing various forms and applications; helps students stay in compliance with college policies and procedures; maintains confidential student records in compliance with FERPA.
• Makes decisions or recommendations according to guidelines for financial aid and advising; evaluates unofficial academic transcripts and assists with initial degree plans; prioritizes student service requests.
• Maintains up-to-date knowledge of technology to deliver services to students; utilizes student management software daily, such as shared inboxes and same-day callback services.
• Participates in professional development and training as needed.
• Participates in transfer fairs, career fairs, and additional projects or activities including training; facilitates workshops.
• Recruits with local high schools, dual enrollment programs, and industry partners to support collaboration and integration of technology and experiential learning.
• Implements department operational procedures, forms, and processes in coordination with the District Office specifications and other campus departments.
• Trains, assists, and mentors incoming student workers and staff in the enrollment processes.
• Makes recommendations for process changes and improvements; prepares reports and conducts data collection.
• Performs all other duties and responsibilities as assigned or directed by the supervisor.

Requirements

• Bachelor’s degree in a related field.
• One to three years of related experience.
• Valid Arizona driver license.
• An equivalent combination of certification, education, and experience sufficient to successfully perform the essential duties of the job may be considered.

Skills

• Knowledge of administrative procedures and practices.
• Knowledge of internal and external customer service principles and practices.
• Knowledge of regulatory compliance principles and practices.
• Skill in effective communication (both written and oral).
• Skill in performing a variety of duties, often changing from one task to another of a different nature.
• Skill in positive, productive, and flexible customer service.
• Skill in analyzing data and drawing conclusions.
• Ability to apply effective and accurate data entry and typing skills.
• Ability to develop and maintain effective and positive working relationships.
• Ability to operate relevant equipment required to complete assigned responsibilities.