Enrollment Advisor

About the role

System Administration is seeking motivated, outgoing, and customer service orientated individuals for the role of Enrollment Advisor in the office of Enrollment Management. These positions will be assisting with administering Governor Hochul's recently announced top 10% Direct Admit initiative. The incumbents are responsible for managing and responding to inbound inquiries from prospective students, families, and school counselors with the goal of increasing University-wide enrollment of full-time, part-time, online, in the classroom, and non-matriculated students. Enrollment Advisors assist with targeted outreach, application instruction, and technical support.

Responsibilities

• Maintain familiarity with the admissions criteria for System's Match and Universal Guaranteed Admission (UGA) initiatives.
• Independently review high school and community college records and make admissions decisions.
• Provide detailed information on the campus curriculum, academic programs, residence hall programs and financial assistance.
• Participate in directed research and evaluation related to enrollment planning, demographic analysis and retention.
• Attend professional meetings and conferences as required.
• Review student academic transcripts for specific criteria.
• Data entry of academic criteria from transcripts as required.
• Review student financial documentation for Educational Opportunity Program (EOP) program consideration.
• Perform phone and email outreach to students and families for outstanding required documentation, which may include scheduling of virtual appointments.
• Respond timely to student inquiries and requests for additional information.
• Interpret SUNY EOP policies and articulate them to students and families.
• Serve as point of contact and expert on pending transcript and financial documentation reviews.
• Conduct EOP Financial eligibility review and verification to ensure student meets EOP income eligibility requirements.
• Develop and maintain detailed unit procedures and best practices.
• Maintain adherence to various SUNY policies.
• Adhere to security procedures and controls so that applicant personal information (PII) is protected.
• Quality assurance of student applications for admission and other various supplemental documentation.
• Scanning and uploading of various application documentation.
• Perform proper maintenance of records and help create necessary reporting for unit work.
• Effectively utilize several web-based student information systems/portals.

Qualifications

Required:

• Bachelor's degree
• General experience in Enrollment Management, Admissions, and/or Financial Aid or related areas
• Must be able to work as part of a team, as well as independently
• Ability to be flexible as needs shift through the academic year

Preferred:

• Previous call/contact center experience or related customer service experience
• Basic federal tax knowledge
• Basic knowledge of interpreting public assistance documentation
• Outstanding verbal and written communication skills
• Ability to work and manage a variety of tasks in a very busy environment
• Strong attention to detail and organizational skills
• Proficient with Microsoft Office Suite - in particular, Outlook, Excel, Word
• Proficient with Oracle web-based applications and portals
• Ability to analyze the components of a problem and develop logical solutions
• Ability to be empathetic and express patience with students and families who are trying to gather difficult documentation

Pay

The range for this position is $57,151 - $60,000 annually.

Benefits

• NYS health insurance
• Free dental and vision coverage
• Competitive retirement options
• Tuition assistance
• Parental leave at full pay
• Generous vacation, sick, and holiday time
• 13 days of paid holidays per year
• 15 days of vacation and 15 days of sick time accrued for the first year of employment, then increases thereafter
• Flexible working arrangements, including hybrid schedules, available depending on position

Schedule

Full-time