Engineer - Desktop

Employment Type

Full-time Exempt

Job Summary

In-Office Work Environment - Must reside on Oahu
Note: Individuals typically begin between the minimum to middle of the pay range

Pay Range

$53,000 - $99,000

About the Role

The HMSA Technical Services - Desktop Team implements and supports the desktop and end-user environment. This position conducts maintenance for and supports moderately complex to complex desktop and end-user environment infrastructure, and works on one or more projects / issues concurrently, as a team member and sometimes as a project lead.

Responsibilities

• Operates and provides support to HMSA's desktop and end-user infrastructure.
• Implements, Maintains and upgrades HMSA's endpoint and client software.
• Installs, configures and troubleshoots computers and related peripherals, software and network connectivity.
• Defines procedures for user access to endpoints and client software.
• Implements, maintains and Operates end-point and network monitoring tools.
• Optimizes end-user computing infrastructure.
• Installs systems patches in support of vulnerability management practices and product maintenance.
• Maintains the physical security of end-point infrastructure.
• Develops backup and recovery procedures for end-point devices.
• Evaluates and recommends new hardware and software for the end-user computing environment.
• Affords technical expertise across business functions, understanding the relationship between the business and the Information Systems Department.
• Consults with other Information Systems Department teams regarding infrastructure requirements and provides recommendations for both the design and implementation of systems integration efforts.
• Supports project planning and requirements gathering efforts. Recommends and creates action plans for systems development and / or integration.
• Plans and implements upgrades and ensures that change management procedures are implemented and followed.
• Plans and schedules infrastructure repairs and installations.
• Captures and coordinates activities with vendors.
• Ensures that asset and disposal procedures are adhered to.
• Designs and implements infrastructure replacement plans.
• Maintains inventories as appropriate.
• Maintains Key Performance Indicators and maintains service levels to ensure that requirements are met or exceeded.
• Escalates problems as required. Informs management as appropriate.
• Troubleshoots and diagnoses problems.
• Works with multiple vendors to coordinate the resolution of issues.
• Reviews logs and maintains Information Technology Service Management tools to document changes and identify recurring problems.
• Identifies the training needs of users.
• Shares knowledge with users and other Information Systems Department staff.
• Updates users on the status of incidents and problems.
• Ensures that follow-up procedures are adhered to.
• Tracks customer satisfaction.
• Participates in long-term infrastructure strategy and planning.
• Participates in rotating on-call support schedules.
• Provides after-hours support to business operations, as needed.
• Supports remote locations across the Hawaiian Islands, to include overnight travel, as needed.

Qualifications

• Associate's degree or technical institute degree/certificate or equivalent work experience.
• Three years of relevant information technology work experience.
• Substitutions such as a higher-level degree, specialized training, or certification and less work experience will be considered.
• Demonstrated proficiency or expertise in multiple technologies such as: Desktop / laptop hardware and peripherals, Microsoft Windows client operating system, Apple iOS, Android, endpoint antivirus/firewall solutions, configuration management, vulnerability management, end-point monitoring tools, wireless technologies, Microsoft Office, Application Lifecycle Management, VMware VDI.
• Effective communication skills, to include the ability to articulate technical concepts to non-technical audiences.
• Basic knowledge of Microsoft Office applications. Including but not limited to Word, Excel, PowerPoint, and Outlook.

Skills

• Desktop / laptop hardware and peripherals
• Microsoft Windows client operating system
• Apple iOS, Android
• Endpoint antivirus/firewall solutions
• Configuration management
• Vulnerability management
• End-point monitoring tools
• Wireless technologies
• Microsoft Office
• Application Lifecycle Management
• VMware VDI

Benefits

N/A

Pay

$53,000 - $99,000

Schedule

N/A