Desktop Engineer

Desktop EngineerRole SummaryThe Desktop Engineer is responsible for delivering a secure, scalable, and modern end-user computing experience across the enterprise. This position owns the technologies, processes, and standards that support workstation deployment, device management, software delivery, endpoint security, and lifecycle governance.Working closely with infrastructure, security, and support teams, this individual will develop solutions that improve operational efficiency, enhance security posture, and simplify device administration across a diverse endpoint ecosystem. What You'll DoBuild and Optimize Endpoint ServicesDesign and maintain enterprise endpoint management solutions.Define standards for workstation provisioning, configuration, and ongoing support.Develop automated deployment and enrollment processes for corporate devices.Establish and maintain endpoint governance, policies, and technical standards.Drive modernization efforts that improve the employee technology experience.Manage Device Lifecycle OperationsOversee endpoint deployment from initial provisioning through retirement.Maintain operating system upgrade strategies and refresh programs.Manage enterprise desktop and laptop standards.Ensure consistent configurations across user populations and business units.Support multi-platform endpoint environments, including Windows and mobile technologies.Deliver Software and UpdatesDevelop application deployment strategies and packaging standards.Manage operating system, security, and application update processes.Coordinate testing, validation, and rollout activities for enterprise releases.Identify opportunities to automate software distribution and maintenance tasks.Minimize business disruption while maintaining current and secure systems.Strengthen Endpoint SecurityImplement controls that support organizational cybersecurity objectives.Partner with security teams to address vulnerabilities and compliance requirements.Monitor endpoint health, policy enforcement, and device compliance metrics.Support hardening initiatives and security remediation efforts.Participate in incident response and root cause analysis when endpoint systems are involved.Advanced Technical SupportServe as the highest level of escalation for endpoint-related issues.Investigate complex operating system, application, and device management problems.Perform technical analysis and recommend long-term solutions to recurring issues.Mentor support personnel and provide technical guidance across IT teams.Reporting, Analytics, and Process ImprovementCreate dashboards and reporting that provide visibility into asset health, deployment success, compliance, and software utilization.Analyze trends and recommend improvements to endpoint operations.Document architecture, standards, procedures, and support models.Continuously evaluate emerging technologies and recommend enhancements. Minimum QualificationsProfessional ExperienceFive or more years of experience supporting and engineering enterprise endpoint environments.Demonstrated experience administering modern device management solutions.Experience managing large-scale workstation deployments and operating system migrations.Background supporting structured release, patching, and change management processes.Technical ExpertiseExperience in several of the following areas:Microsoft IntuneMicrosoft Endpoint Configuration Manager (MECM/SCCM)Windows endpoint administrationMicrosoft 365 endpoint technologiesActive DirectoryGroup Policy administrationEndpoint compliance and security controlsSoftware packaging and deploymentEndpoint automation and scriptingEducationBachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline; equivalent professional experience may be considered in lieu of a degree.Required CredentialMicrosoft 365 Certified: Endpoint Administrator Associate Preferred QualificationsExperience with Azure-based device management solutions.Familiarity with identity and access management technologies.Knowledge of networking concepts, including DNS, DHCP, TCP/IP, and VPN technologies.Experience with desktop, application, or virtual desktop virtualization platforms.Exposure to macOS, Linux, and mobile device management environments.Proficiency with PowerShell or similar automation tools.Preferred CertificationsCompTIA A+CompTIA Network+CompTIA Security+Microsoft Azure FundamentalsAzure Administrator Associate Success ProfileThe successful candidate combines deep technical expertise with a continuous-improvement mindset. They are comfortable designing solutions, leading initiatives, resolving complex technical issues, and influencing technology standards across the organization. This individual is passionate about automation, endpoint security, operational excellence, and creating a reliable, modern computing experience for employees. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Equal Opportunity Notice Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client. Privacy Notice Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR and UK GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: · the individual's skill sets, experience and training; · licensure and certification requirements; · office location and other geographic considerations; and · other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).