Engineer/Computer Systems Analyst

About the role

This position supports the reliable operations of the bulk electric system for Southern Company Services Transmission’s Energy Management Systems (EMS). The role involves implementing, executing, and improving operational processes to ensure system availability for various computer systems and tools used by Southern Company operating companies' transmission control centers (OPCO TCCs), power coordination center (PCC), and their back-office personnel. The primary responsibilities include providing day-to-day operational support and 24x7 emergency support for the OSI Monarch SCADA systems and other tools.

Responsibilities

• Support Windows PC deployments and troubleshoot PC issues
• Recommend process and technology updates for the team and/or organization
• Provide Windows scripting or PowerShell solutions
• Support Virtualized Infrastructure for Windows 10/11, RHEL 8, Windows Server, and future VDI implementation
• Support department projects and initiatives
• Coordinate with vendors for system administration and release management

Requirements

• Proficient knowledge of Microsoft Windows computer systems and application support
• Proficient with Microsoft Windows desktop administration
• Proficient with Hardware, Software, and Network troubleshooting
• Moderate experience with Microsoft Windows Imaging, SCCM/Endpoint Manager, and Assessment and Deployment Kit
• Moderate Windows shell scripting & PowerShell programming skills
• Understanding of physical/virtual servers and workstation maintenance
• Understanding of computer network concepts
• Ability to obtain CIP and ITP security clearance
• Strong communication and organizational skills

Qualifications

• Education: Degree in Computer Science/Engineering or equivalent experience
• Experience: Supporting and troubleshooting computer systems, understanding electric utility transmission operations

Skills

• Customer-focused attitude
• Problem-solving and troubleshooting skills
• Ability to handle multiple tasks and delegate
• Consensus-building and buy-in among diverse teams
• Understanding of Energy Management Systems operational issues, risk factors, and business drivers

Behavioral Aspects

• Demonstrate Southern Company Core Values
• Interpersonal skills, decision-making, flexibility, self-direction, teamwork
• Build and maintain relationships within teams, with customers, and vendors

Other Requirements

• Willingness to be on call 24x7
• Willingness to adhere to stringent federal and corporate requirements
• Willingness to travel up to 10-15% of time

Pay

Details about pay and benefits will be provided during the hiring process. For a summary of the benefits offered, visit this link.

Schedule

Full time