Engagement Specialist - Davita IKC - Fresno

Posting Date 10/22/20266601 N Milburn Ave, Fresno, California, 93722, United States of America At DaVita IKC, engagement is everything. As an Engagement Specialist, you’ll be the first point of contact for patients-onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey. Details Commute to Davita partner practices 2-5 days/week, working the remainder of the time from homeFull-Time, Monday-Friday scheduleMileage is reimbursed, Reliable transportation requiredDrive time depends on patient populationCommute may include locations up to 90 minutes from central locationNo nights/weekendsHome workspace must include a quiet, private space with high-speed internet Responsibilities Facilitate CHE completion in nephrology offices, clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointmentsPerform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in-personWelcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriateMaintain accurate documentation and communicate patient updates to the care teamDemonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagementOrganize outreach efforts by urgency and importance to maximize patient impact Qualifications High School Diploma or GED required. Associate’s or Bachelor’s Degree preferred.2+ years professional work experience in a customer service, patient-facing, or telephonic outreach role preferredPrior experience in a healthcare setting preferredIntermediate proficiency in Microsoft Word, Excel, PowerPoint, and OutlookStrong verbal and written communication skills, active listening, and motivational techniquesHighly organized, with excellent time management and follow-through skillsAbility to work autonomously and collaboratively with care team members Why You’ll Love Working Here Directly impact patient care and engagement for complex chronic conditionsBe part of a mission-driven, collaborative care teamFlexible hybrid schedule with opportunities for professional growthSupportive environment that values innovation, communication, and patient-centered care What We’ll Provide More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning. At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. The Wage Range for the role is $25.00 - $28.50/hour. For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. Beware of Recruitment Fraud DaVita will never ask for payment or personal financial information at any point in the hiring process, nor will we ever communicate with you using email addresses outside of the DaVita secure network. If you receive a request like this, it is not legitimate. Do not share your information. Career Growth - From clinical and operations to corporate jobs, our learning and development programs help guide your career journey.