Engagement Specialist - Davita IKC - Sacramento

Posting Date 09/23/2026 5238 Manzanita Ave, Carmichael, California, 95608-0510, United States of America At DaVita IKC, engagement is everything. As an Engagement Specialist, you’ll be the first point of contact for patients-onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey. Davita is currently offering the below referral bonuses for anyone referred and hired before 12/30/2026 Care Coordinator and Engagement Specialist - $500Registered Nurses - $2000Nurse Practitioners - $4000 Position Details Commute to Davita clinics in the designated region 2-3 days per work, the remaining days from homeFull-Time, Monday-Friday scheduleDaily start time flexible between 7:00-8:00 AMNo nights/weekendsHome workspace must include a quiet, private space with high-speed internet Responsibilities Engagement Specialist Responsibilities Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointmentsPerform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in personWelcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriateMaintain accurate documentation and communicate patient updates to the care teamDemonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagementOrganize outreach efforts by urgency and importance to maximize patient impact Care Coordinator Responsibilities (May represent up to half of total role responsibilities) Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointmentsPerform outbound calls and respond to inbound calls from patients, providers, and Village resourcesComplete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as neededAssist the clinical team with moving patients through the continuum of care by completing tasks as directedIdentify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programsCommunicate directly with patients in a timely and professional mannerMaintain accurate, complete, and confidential documentationDemonstrate exceptional two-way communication, both oral and writtenAct in alignment with DaVita’s mission and values to deliver high-quality patient care Qualifications High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferredPrior healthcare experience preferredIntermediate proficiency in Microsoft Word, Excel, PowerPoint, and OutlookStrong verbal and written communication skills, active listening, and motivational engagement techniquesHighly organized, with excellent time management and follow-throughAbility to work both autonomously and collaboratively with care team membersHome workspace must provide a quiet, private environment with reliable high-speed internet Why You’ll Love Working Here Directly impact patient care and engagement for complex chronic conditions Be part of a mission-driven, collaborative care team Flexible hybrid schedule with opportunities for professional growth Supportive environment that values innovation, communication, and patient-centered care Join our team and help patients navigate their care journey More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning. At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. The Wage Range for the role is $25.00 - $28.50/hour. For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. Beware of Recruitment Fraud DaVita will never ask for payment or personal financial information at any point in the hiring process, nor will we ever communicate with you using email addresses outside of the DaVita secure network. If you receive a request like this, it is not legitimate. Do not share your information. Career Growth - From clinical and operations to corporate jobs, our learning and development programs help guide your career journey.