Engagement Specialist - Davita IKC

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements (or Qualifications), Benefits, Pay, Schedule if present. Must not repeat job title. Must not include boilerplate like EEO, legal, application instructions, etc. Must preserve substantive info. We need to parse posting. Key info: - Posting Date, address: maybe metadata, but we can drop or put in short p. Not required as heading. - At DaVita IKC, engagement is everything. As an Engagement Specialist, you’ll be the first point of contact for patients-onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey. - Position Details: Fully remote, Must reside in Pacific or Mountain time zones, Full-Time, Monday-Friday schedule, No Nights/weekends, Daily start time flexible between 7:00-8:00 AM, Full IT setup provided, Home workspace must include a quiet, private space with high-speed internet. - Responsibilities: list bullet points. - Qualifications: list bullet points. - Why You’ll Love Working Here: bullet points? It's prose. - What We’ll Provide: benefits description. - Then details about benefits: Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out; Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more; Professional development programs: DaVita offers a variety of programs... etc. - Pay: The Wage Range for the role is $18.00 - $22.50/hour. Also mention compensation depends on qualifications etc. Also mention New York etc but those are location-specific minimum wage details; but we should not create Pay section unless posting actually states them. It does state wage range. So we include Pay section with that range. Also mention that compensation depends on qualifications etc. We can include that as prose. - Schedule: Already mentioned in Position Details: Full-Time, Monday-Friday schedule, No Nights/weekends, Daily start time flexible between 7:00-8:00 AM. So we can include Schedule section. - Benefits: we have benefits described. - About the role: we can combine the introductory paragraph(s) as About the role. - Must not include duplicated lines, cookie/navigation/legal/EEO etc. Remove EEO paragraph, recruitment fraud, etc. - Also remove "Position Details" heading? We need to use headings only for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. The posting has "Position Details" which could be considered part of About the role or Schedule. We'll incorporate details into About the role and Schedule. - "Why You’ll Love Working Here" could be part of About the role or maybe Benefits? It's more about culture; we could incorporate into About the role as prose. - "What We’ll Provide" is Benefits. - Ensure we don't create sections with filler like "commensurate with experience". Not present. - Must not repeat job title as heading. - Output only HTML fragment. Let's craft:

About the role

At DaVita IKC, engagement is everything. As an Engagement Specialist, you’ll be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship‑focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey. The position is fully remote; you must reside in the Pacific or Mountain time zones. It is full‑time, Monday‑Friday with no nights or weekends, and the daily start time is flexible between 7:00 AM and 8:00 AM. DaVita provides a full IT setup; your home workspace must include a quiet, private space with high‑speed internet.

Responsibilities

• Facilitate CHE completion in nephrology offices, clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in‑person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in‑person
• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact

Qualifications

• High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred
• Prior IKC experience required (CC/ES)
• 2+ years professional work experience in a customer service, patient‑facing, or telephonic outreach role preferred
• Prior experience in a healthcare setting preferred
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong verbal and written communication skills, active listening, and motivational techniques
• Highly organized, with excellent time management and follow‑through skills
• Ability to work autonomously and collaboratively with care team members

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also provides on‑demand virtual leadership and development courses through DaVita’s online training platform StarLearning
• DaVita strives to be a community first and a company second, fostering a sense of belonging for all teammates

Pay

The wage range for the role is $18.00 – $22.50 per hour. Compensation will depend on a candidate’s qualifications, skills, competencies, and experience.

Schedule

Full‑time, Monday‑Friday schedule with no nights or weekends. Daily start time is flexible between 7:00 AM and 8:00 AM.

Check for any leftover boilerplate: We removed EEO, recruitment fraud, Colorado resident notice, etc. Also removed "Position Details" heading, "Why You’ll Love Working Here" content integrated into About the role? We added some of that in About the role but not all. The "Why You’ll Love Working Here" bullet points: Directly impact patient care and engagement for complex chronic conditions; Be part of a mission-driven, collaborative care team; Flexible hybrid schedule with opportunities for professional growth; Supportive environment that values innovation, communication, and patient-centered care. We could incorporate those into About the role as extra sentences. Let's add them. Add to About the role paragraph after the initial description: "You will directly impact patient care and engagement for complex chronic conditions, be part of a mission‑driven, collaborative care team, enjoy a flexible hybrid schedule with opportunities for professional growth, and work in a supportive environment that values innovation, communication, and patient‑centered care." Make sure not to duplicate schedule info (we already have schedule section). It's okay to mention flexible hybrid schedule but we already have schedule details; we can keep. Now ensure no repeated content. Let's rewrite About the role:

At DaVita IKC, engagement is everything. As an Engagement Specialist, you’ll be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship‑focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey. You will directly impact patient care and engagement for complex chronic conditions, be part of a mission‑driven, collaborative care team, enjoy a flexible hybrid schedule with opportunities for professional growth, and work in a supportive environment that values innovation, communication, and patient‑centered care. The position is fully remote; you must reside in the Pacific or Mountain time zones. It is full‑time, Monday‑Friday with no nights or weekends, and the daily start time is flexible between 7:00 AM and 8:00 AM. DaVita provides a full IT setup; your home workspace must include a quiet, private space with high‑speed internet.

Now schedule section: we can keep as is. Check for any leftover boilerplate: The posting also had "The Wage Range for the role is $18.00 - $22.50/hour. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position." plus a bunch of location-specific minimum wage details. We included wage range and note that compensation depends on qualifications. We omitted the location-specific minimum wage details as they are not required? The instruction: "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them." The posting does state wage range, so Pay section is okay. The location-specific minimum wage details are also specific content, but they are quite detailed. Should we include them? The instruction says "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state them, but they are location-specific minimum wage details. However, they are quite detailed and maybe considered part of Pay. Could include them as a list. But the instruction also says "Prefer a few substantive sections over many thin ones." So we could keep Pay section simple with the range and note that compensation depends on qualifications, and maybe mention that specific minimum wages apply per location (link). But we should not invent or summarize away detail. We should preserve ALL substantive information. So we need to include the location-specific minimum wage details? They are substantive. However, they are quite long; but we can include them as a

under Pay. But the instruction also says "never emit a heading followed by filler/placeholder text". The location-specific details are not filler. So we should include them. Thus Pay section should include: - Wage range: $18.00 - $22.50/hour. - Note: Compensation will depend on qualifications, skills, competencies and experience. - Also mention that if hired, they will be paid at least the minimum wage according to geographical jurisdiction and exemption status. - Then list the specific minimum wages for New York (Exempt and Non-exempt) and Washington (Exempt and Non-exempt) as given. We should also include the link for location-specific minimum wage details: DaVita.jobs/WageRates. We should not include the EEO etc. Let's extract the specifics: From posting: "The Wage Range for the role is $18.00 - $22.50/hour. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island