Appointment Coordinator/Pick-Up & Delivery Specialist

About the role

You are the service liaison with the customer, so your care and attention to the customer is paramount! As a Service Appointment Coordinator, you will also support the customer experience by scheduling service appointments, confirming appointments and tracking special order parts. As the Pick Up and Delivery Specialist, you work with the Service Department to pick up and deliver customer vehicles for service and/or repair. This position requires excellent interpersonal skills for dealing with customers and making them feel special and cared for while obtaining any important vehicle information. The driver will not only drive vehicles back and forth, but will sometimes drive customers, wash and detail vehicles, and support the service department in all aspects of the job. You have the impact of a positive service experience, the ability to grow our business and a presence in our community. Your positive impact by being gracious, knowledgeable about our products and services and being organized to meet the customer commitments is the cornerstone. The ideal candidate has a high energy level, a desire to work in a fast-paced environment, a valid driver’s license with a clean driving record, and great computer skills. Candidates must be able to drive both manual and automatic transmissions and work productively in a team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service. Experience in a similar role preferred.

Become a member of a winning team that offers growth opportunities, excellent earning potential, and leadership that fosters engaged team members. Jim Burke Ford Lincoln is one of the top five Ford dealers in California and a recipient of the Ford Motor Company President’s Award—the highest honor bestowed upon a dealership. The dealership corporation was founded in 1913 and is one of the oldest in the nation. With almost 300 employees, our vision of “Building lasting relationships” has become the cornerstone of everything we do. We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this job application!

Responsibilities

• Builds a positive relationship with the customer in person and on the phone
• Review all paperwork with the customer and document the vehicle concerns
• Makes appointments for customers for service in the shop loading system
• Follows all safety and security procedures
• Ensures that the required documentation is complete and is in