Delivery Coordinator

About the Role

CarShop is seeking a dependable, customer-focused Delivery Coordinator to ensure every customer has a seamless and memorable experience when taking delivery of their vehicle. In this role, you'll coordinate vehicle deliveries, prepare delivery paperwork, educate customers on their new vehicle, and serve as the final step in creating an exceptional customer experience.

Responsibilities

• Coordinate and schedule vehicle deliveries with the Sales Team
• Prepare delivery paperwork and ensure all documentation is accurate and complete
li>Review purchase paperwork with customers and answer questions during the delivery process
• Explain available protection plans and aftermarket products
• Introduce customers to the Service Department and available maintenance programs
• Demonstrate vehicle features, technology, and operating functions to ensure customers feel comfortable with their purchase
• Work closely with Sales Consultants and Managers to ensure vehicles are delivery-ready and appointments stay on schedule
• Deliver an exceptional customer experience from arrival through vehicle delivery
• Maintain accurate records and support additional dealership operations as needed
• Contribute to a positive, collaborative team environment

Qualifications

• Previous customer service, hospitality, retail, or automotive experience preferred
• Excellent communication and interpersonal skills
• Friendly, outgoing, and professional demeanor
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Detail-oriented with excellent time-management skills
• Comfortable explaining information and demonstrating vehicle features to customers
• Positive attitude and commitment to providing outstanding customer service
• Team player who enjoys helping customers and coworkers succeed
• Demonstrated integrity, professionalism, and accountability
• Valid driver's license with a satisfactory driving record
• Ability to pass pre-employment screening, including background and drug testing

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Employee discounts
• Paid training and professional development
• Career advancement opportunities within CarShop and Penske Automotive Group
• Stable employment with a Fortune 500 company
• Supportive, team-oriented culture

Pay

$16.00 - $18.00 per hour

CarShop, part of Penske Automotive Group, is a top-rated workplace recognized for its exceptional employee experience. We are an Equal Opportunity Employer.