Engagement Specialist - Davita IKC - Sacramento

830 Redwood St, Vallejo, California, 94590-2942, United States of America

DaVita is currently offering referral bonuses for anyone referred and hired before 12/30/2026:

• Care Coordinator and Engagement Specialist - $500
• Registered Nurses - $2000
• Nurse Practitioners - $4000

About the Role

As an Engagement Specialist, you’ll be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey. The position involves a hybrid schedule with 2-3 days per week commuting to DaVita clinics in the designated region and the remaining days working from home. Reliable transportation is required, and mileage will be reimbursed.

Your home workspace must include a quiet, private space with high-speed internet. The schedule is full-time, Monday through Friday, with a flexible daily start time between 7:00-8:00 AM. No nights or weekends are required.

Responsibilities

Engagement Specialist Responsibilities

• Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments.
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person.
• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate.
• Maintain accurate documentation and communicate patient updates to the care team.
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement.
• Organize outreach efforts by urgency and importance to maximize patient impact.

Care Coordinator Responsibilities (May represent up to half of total role responsibilities)

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments.
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources.
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed.
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed.
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs.
• Communicate directly with patients in a timely and professional manner.
• Maintain accurate, complete, and confidential documentation.
• Demonstrate exceptional two-way communication, both oral and written.
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care.

Qualifications

• High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred.
• 2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred.
• Prior healthcare experience preferred.
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong verbal and written communication skills, active listening, and motivational engagement techniques.
• Highly organized, with excellent time management and follow-through.
• Ability to work both autonomously and collaboratively with care team members.
• Home workspace must provide a quiet, private environment with reliable high-speed internet.

Benefits

Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
• Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave, and more.
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Pay

The wage range for this role is $25.00 - $28.50/hour. Compensation will depend on a candidate’s qualifications, skills, competencies, and experience.

Why You’ll Love Working Here

• Directly impact patient care and engagement for complex chronic conditions.
• Be part of a mission-driven, collaborative care team.
• Flexible hybrid schedule with opportunities for professional growth.
• Supportive environment that values innovation, communication, and patient-centered care.
• Join a team that helps patients navigate their care journey.