Engagement Specialist - Davita IKC - Washington

Position Details

Location: This is currently a Remote position. However, we value in-person patient care and may transition to a hybrid-remote model in the future.
Schedule: Monday-Friday, full-time schedule with the ability to accommodate patient availability- flexibility is key. No nights, No weekends, No on call. Daily may start time between 7:00-8:00 AM
Home environment must include a quiet, private office space with high-speed internet (Ether cable may be required) to support efficient use of all programs.

Engagement Specialist Responsibilities

• Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person
• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact

Care Coordinator Responsibilities

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way communication, both oral and written
• Act in alignment with DaVita’s mission and values to deliver high-quality patient care

Qualifications

• High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred
• Previous IKC experienced required
• 2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred
• Prior healthcare experience preferred
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong verbal and written communication skills, active listening, and motivational engagement techniques
• Highly organized, with excellent time management and follow-through
• Home workspace must provide a quiet, private environment with reliable high-speed internet

Why You’ll Love Working Here

• Directly impact patient care and engagement for complex chronic conditions
• Be part of a mission-driven, collaborative care team
• Flexible hybrid schedule with opportunities for professional growth
• Supportive environment that values innovation, communication, and patient-centered care

What We’ll Provide

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Compensation

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits.