Engagement Specialist - Davita IKC - Des Moines, IA

About the role

Engagement is everything at DaVita IKC. As an Engagement Specialist, you'll be the first point of contact for patients, handling onboarding, scheduling, and maintaining connections through high-volume, relationship-focused outreach.

Responsibilities

• Facilitate CHE completion in nephrology offices, clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in-person
• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact

Qualifications

• A High School Diploma or GED
• Average of 2+ years professional work experience in a customer service, patient-facing, or telephonic outreach role
• Prior experience in a healthcare setting preferred
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong verbal and written communication skills, active listening, and motivational techniques
• Highly organized, with excellent time management and follow-through skills
• Ability to work autonomously and collaboratively with care team members

Why You’ll Love Working Here

Directly impact patient care and engagement for complex chronic conditions. Be part of a mission-driven, collaborative care team. Flexible hybrid schedule with opportunities for professional growth. Supportive environment that values innovation, communication, and patient-centered care.

What We’ll Provide

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.