Engagement Specialist - Davita IKC - Tacoma

We need to output HTML fragment with sections as per rules. We need to include sections only when posting has real specific content. We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Important: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to output only HTML fragment. Let's parse the posting. Key info: - Posting Date 09/17/2026 (maybe minor metadata) - Address: 6111 Lakewood Towne Ctr Blvd SwSte F-1, Lakewood, Washington, 98499-6517, United States of America - Job Description: At DaVita IKC, engagement is everything. As an Engagement Specialist, you’ll be the first point of contact for patients-onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey. - Details: Commute to Davita partner practices in the designated market 3 days/week, working the remainder of the time from homeFull-Time, Monday-Friday scheduleDaily start time flexible between 7:00-8:00 AMMileage is reimbursed, Reliable transportation requiredDrive time depends on patient populationCommute may include locations up to 90 minutes from central locationNo nights/weekendsHome workspace must include a quiet, private space with high-speed internet - Responsibilities: list bullet points. - Qualifications: list bullet points. - Why You’ll Love Working Here: bullet points? Actually it's prose with bullet-like points. - What We’ll Provide: benefits description. - Then more about belonging, EEO, wage range, etc. We need to decide sections. We have: - About the role: could be the initial description paragraph. - Responsibilities: list. - Qualifications: list. - Skills: maybe combine with qualifications? The posting includes "Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook" etc. Could be under Skills. - Benefits: we have benefits description: "More than just pay, our DaVita Rewards package..." includes medical, dental, vision, 401(k) match, paid time off, PTO cash out, family resources, EAP counseling, Headspace, backup child and elder care, maternity/paternity leave, professional development programs, etc. - Pay: we have wage range: $22.00 - $25.00/hour. Also mention Washington exempt/non-exempt rates. This is specific pay info. So we should include Pay section. - Schedule: we have details: Full-Time, Monday-Friday schedule, daily start time flexible between 7:00-8:00 AM, commute 3 days/week, remainder from home, no nights/weekends, etc. So we can include Schedule section. We need to avoid filler like "commensurate with experience". Not present. We need to remove boilerplate: EEO, scam warning, Colorado residents, recruitment fraud, career growth? Actually "Career Growth - From clinical and operations to corporate jobs..." maybe not boilerplate but could be considered part of Why You'll Love Working Here? It's separate but maybe we can incorporate into Why You'll Love Working Here? However we are not required to have a "Why You'll Love Working Here" section; we can incorporate that content into About the role or Benefits? But we should preserve substantive information. The "Why You'll Love Working Here" includes bullet points: Directly impact patient care..., Be part of a mission-driven..., Flexible hybrid schedule..., Supportive environment... These are substantive. We could put them under a section like "About the role" or maybe a separate section like "What to Expect". But we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put those points under About the role or Benefits? They are more about why you'll love working there, could be part of Benefits? Not exactly. Could be part of About the role? Might be okay to add a section like "About the role" that includes both the role description and why you'll love it. However we need to avoid filler. It's fine. We also have "What We’ll Provide" which is benefits. So Benefits section. We have "Details" about commute etc. That could go under Schedule. We have "Qualifications" list. We have "Responsibilities" list. We have "Skills" maybe we can extract from Qualifications: "Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and OutlookStrong verbal and written communication skills, active listening, and motivational techniquesHighly organized, with excellent time management and follow-through skillsAbility to work autonomously and collaboratively with care team members". That's skills. So we can create a Skills section. We have "Requirements" maybe not separate; Qualifications covers requirements. Could we have a Requirements section? The posting has "Qualifications" heading. We could treat that as Qualifications. The rules allow Requirements heading but we don't need to create if not present. We'll not create Requirements. Thus sections: About the role, Responsibilities, Skills, Benefits, Pay, Schedule. Possibly also Qualifications? But we have Skills covering some of qualifications; but Qualifications also includes education and experience. Could we combine Qualifications and Skills? The rules allow Qualifications heading. We could have Qualifications section for education/experience, and Skills section for technical/soft skills. That would be two sections. That's okay. We need to avoid thin sections; but we have enough content. Let's extract content precisely. About the role: combine the initial description and maybe "Why You'll Love Working Here" points. Initial description: "At DaVita IKC, engagement is everything. As an Engagement Specialist, you’ll be the first point of contact for patients-onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey." Why You'll Love Working Here points: - Directly impact patient care and engagement for complex chronic conditions - Be part of a mission-driven, collaborative care team - Flexible hybrid schedule with opportunities for professional growth - Supportive environment that values innovation, communication, and patient-centered care We can include these as bullet list under About the role? Or we could keep as prose. The rule: Use

  • for any list of duties/requirements/benefits, and

    for prose. For "Why You'll Love Working Here" it's a list of benefits; could be a list. But we already have Benefits section for compensation/benefits. These are more about job satisfaction. Could be part of About the role as a list. Let's make it a list. Thus About the role:

    At DaVita IKC, engagement is everything. As an Engagement Specialist, you’ll be the first point of contact for patients-onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey.

    then
    • Directly impact patient care and engagement for complex chronic conditions
    ... etc. Responsibilities: list from posting: - Facilitate CHE completion in nephrology offices, clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments - Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in-person - Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate - Maintain accurate documentation and communicate patient updates to the care team - Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement - Organize outreach efforts by urgency and importance to maximize patient impact Qualifications: list: - High School Diploma or GED required. Associate’s or Bachelor’s Degree preferred. - 2+ years professional work experience in a customer service, patient-facing, or telephonic outreach role preferred - Prior experience in a healthcare setting preferred - Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook - Strong verbal and written communication skills, active listening, and motivational techniques - Highly organized, with excellent time management and follow-through skills - Ability to work autonomously and collaboratively with care team members But note some of these are skills; we might split. Better: Qualifications: education and experience. Skills: technical and soft skills. Thus Qualifications: - High School Diploma or GED required. Associate’s or Bachelor’s Degree preferred. - 2+ years professional work experience in a customer service, patient-facing, or telephonic outreach role preferred - Prior experience in a healthcare setting preferred Skills: - Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook - Strong verbal and written communication skills, active listening, and motivational techniques - Highly organized, with excellent time management and follow-through skills - Ability to work autonomously and collaboratively with care team members Benefits: from "What We’ll Provide" paragraph: "More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning. At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are." We need to list benefits as
    • . Could break into categories but we can just list items. List: - Medical, dental, vision - 401(k) match - Paid time off - PTO cash out - Family resources - EAP counseling sessions - Access to Headspace® - Backup child and elder care - Maternity/paternity leave - Professional development programs (variety of programs to help strong performers grow) - On-demand virtual leadership and development courses through StarLearning - Emphasis on belonging and community We need to preserve all substantive info; we can keep as prose? The rule says use
      • for any list of duties/requirements/benefits. So we should list benefits as list. Pay: Wage range: $22.00 - $25.00/hour. Also mention Washington exempt/non-exempt rates. We should include that. We need to avoid filler like