Engagement Specialist - Davita IKC - Bronx/Brooklyn

Posting Date: 10/22/2026 | Location: 1275 Bedford Ave, Brooklyn, NY 11216

About the role

At DaVita IKC, engagement is everything. As an Engagement Specialist, you’ll be the first point of contact for patients — onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey.

Details

• Commute to DaVita partner practice locations 2–4 times/week; remainder of time working from home
• Full-time, Monday–Friday schedule
• Mileage reimbursed; reliable transportation required
• Drive time depends on patient population; commute may include locations up to 90 minutes from central location
• No nights or weekends
• Home workspace must include a quiet, private space with high-speed internet

Responsibilities

• Facilitate CHE completion in nephrology offices, clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in-person
• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact

Qualifications

• High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred
• 2+ years professional work experience in a customer service, patient-facing, or telephonic outreach role preferred
• Prior experience in a healthcare setting preferred
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong verbal and written communication skills, active listening, and motivational techniques
• Highly organized, with excellent time management and follow-through skills
• Ability to work autonomously and collaboratively with care team members

Why You’ll Love Working Here

• Directly impact patient care and engagement for complex chronic conditions
• Be part of a mission-driven, collaborative care team
• Flexible hybrid schedule with opportunities for professional growth
• Supportive environment that values innovation, communication, and patient-centered care

What We’ll Provide

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career, plus on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning

Pay

• Wage range: $19.29 – $22.50/hour
• New York Exempt (annual): New York City and Long Island: $66,300; Nassau, Suffolk, and Westchester counties: $66,300; Remainder of New York state: $62,353.20
• New York Non-exempt (hourly): New York City and Long Island: $17.00; Nassau, Suffolk, and Westchester counties: $17.00; Remainder of New York state: $16.00
• Compensation depends on qualifications, skills, competencies, and experience; includes competitive total rewards package with 401(k) match, healthcare coverage, and broad range of other benefits