Engagement Specialist - Davita IKC - East Orange, NJ

Posting Date: 08/24/2026
Location: Prospect, East Orange, New Jersey, 07017-2238

About the role

As an Engagement Specialist, you’ll be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey.

Hybrid schedule: commute to DaVita partner practices in the designated market 3 days/week, working the remainder of the time from home. Daily start time flexible between 7:00–8:00 AM. Mileage is reimbursed; reliable transportation required. Commute may include locations up to 90 minutes from central location. Home workspace must include a quiet, private space with high-speed internet.

Responsibilities

• Facilitate CHE completion in nephrology offices, clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in-person
• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact

Requirements

• High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred
• 2+ years professional work experience in a customer service, patient-facing, or telephonic outreach role preferred
• Prior experience in a healthcare setting preferred
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong verbal and written communication skills, active listening, and motivational techniques
• Highly organized, with excellent time management and follow-through skills
• Ability to work autonomously and collaboratively with care team members

Benefits

• Comprehensive benefits: medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave
• Professional development programs and on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning
• Mission-driven, collaborative care team with a supportive environment that values innovation, communication, and patient-centered care

Pay

Wage range: $18.00 – $22.50/hour. Compensation depends on qualifications, skills, competencies, and experience.

Schedule

Full-Time, Monday–Friday. No nights or weekends.