Engagement Specialist - Davita IKC - Springfield, IL

About the role

At DaVita IKC, engagement is everything. As an Engagement Specialist, you’ll be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship‑focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey.

Responsibilities

• Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in‑person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person
• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact
• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non‑clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two‑way communication, both oral and written
• Act in alignment with DaVita’s mission and values to deliver high‑quality patient care

Qualifications

• High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred
• 2+ years professional experience in customer service, patient‑facing, or telephonic outreach roles preferred
• Prior healthcare experience preferred

Skills

• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong verbal and written communication skills, active listening, and motivational engagement techniques
• Highly organized, with excellent time management and follow‑through
• Ability to work both autonomously and collaboratively with care team members

Benefits

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave
• Professional development programs, on‑demand virtual leadership and development courses via DaVita’s StarLearning platform
• Supportive environment that values innovation, communication, and patient‑centered care

Pay

The wage range for the role is $18.00 – $22.50 per hour; actual compensation depends on qualifications, skills, competencies, and experience.

Schedule

• Full‑time, Monday‑Friday
• Daily start time flexible between 7:00 AM and 8:00 AM
• No nights or weekends
• Hybrid: commute to DaVita clinics in the designated region 2‑3 days per week; remaining days work from home
• Home workspace must include a quiet, private space with high‑speed internet