Energy Assistance Worker - Philadelphia County Assistance Office

About the role

This position offers a meaningful way to support households in need by guiding them through important steps for energy assistance. You will join a team that works with care and clarity to help customers understand their options and make a positive difference every day.

Responsibilities

• Review applications and complete required forms for eligibility decisions.
• Determine customer eligibility based on income and program rules.
• Interview customers and review documents to gather needed information.
• Maintain orderly case files and record all required data.
• Prepare and send notices requesting information or informing customers of decisions.
• Enter information into system screens to support accurate records.

Schedule

• Seasonal, full-time employment (37.5 hours per week).
• Employment typically runs for 6 to 8 months during the fall and winter seasons.
• Work hours: 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. To telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If unable to telework, you may report to the headquarters office in Philadelphia, PA. The ability to telework is subject to change at any time.

Requirements

• Two years of experience in general office work which included interviewing the public; or any equivalent combination of experience and training.
• Must meet Pennsylvania residency requirements.
• Must be able to perform essential job functions.
• A conditional offer of employment will require submission of criminal history reports and passing a background investigation.

Education claims must be supported by attaching unofficial college transcripts to your application.