Energy Assistance Worker - Chester County Assistance Office (Seasonal)

Join the Chester County Assistance Office as an Energy Assistance Worker and support families who rely on vital energy programs. In this role, you will review applications, explain requirements, and help applicants understand available assistance. You will contribute to smooth program operations and ensure that each case is handled with care. This position provides a rewarding opportunity to serve others and help the Department of Human Services (DHS) make a lasting impact on the local community.

Responsibilities

• Applicant Interviews: Conduct interviews to determine eligibility for energy assistance benefits.
• Application Review: Examine mail-in applications and verify completeness and accuracy of documentation.
• Data Verification: Use computer programs to gather necessary information and complete forms and correspondence.
• Information Gathering: Contact vendors, employers, and other sources to confirm details when needed.
• Case File Checks: Review existing recipient files to confirm accuracy of categorically eligible applicants.
• Issue Evaluation: Assess information received via complaints, duplicate applications, and other agencies to determine underpayments or overpayments.

Schedule

• Seasonal full-time employment, 37.5 hours per week.
• Seasonal employment typically runs for 6 to 8 months during the fall and winter seasons.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Schedule may change based on operational needs.
• Overtime and travel as needed.

Work Conditions

• Assigned duties are performed in a controlled office environment.
• In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. To telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Thorndale. The ability to telework is subject to change at any time.

Pay

Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting hourly rate of $21.22 (before taxes).

Requirements

• Two years of experience in general office work which included interviewing the public; or any equivalent combination of experience and training.
• Must meet the PA residency requirement. Hiring preference for this vacancy may be given to candidates who live within Chester County. If no eligible candidates who live within Chester County apply for this position, candidates who reside in other counties may be considered.
• Must be able to perform essential job functions.
• A conditional offer of employment will require submission of criminal history reports.
• Must pass a background investigation.