Energy Assistance Worker (Bilingual, Spanish) - Philadelphia County Assistance Office

The Office of Income Maintenance, Philadelphia County Assistance Office is seeking a bilingual (English/Spanish) Energy Assistance Worker to help families living on low incomes pay their heating bills through the Low Income Home Energy Assistance Program (LIHEAP). This full-time, seasonal role provides an opportunity to grow communication and organizational skills while serving the public.

About the role

This position involves direct customer interaction to review applications, gather information, and ensure compliance with LIHEAP program rules. You will communicate in both English and Spanish, interpret and translate documents, and handle sensitive situations with objectivity and care.

Responsibilities

• Interview customers, review data, complete forms, and calculate income using approved methods to maximize assistance.
• Communicate effectively with customers in Spanish—both verbally and in writing—including interpreting and translating mail, documents, and agency forms.
• Evaluate customer information to determine eligibility, approve assistance, and send notices requesting additional information or final decisions.
• Follow procedures to ensure timely case processing, attend hearings, and ensure benefits are properly issued.
• Maintain accurate case records, complete reports, and perform data entry.

Schedule

This is a full-time, seasonal position running six to eight months during the fall and winter seasons. Work hours are 8:30 AM to 5:00 PM, Monday through Friday, with a 60-minute lunch break.

Part-time telework may be available, with details discussed during the interview. Telework requires a securely configured high-speed internet connection and an approved location within Pennsylvania. If telework is not feasible, you will report to the headquarters office in Philadelphia. Telework eligibility is subject to change.

Requirements

• Two years of experience in general office work that included interviewing the public, or an equivalent combination of experience and training.
• Ability to read, write, and speak in Spanish. Proficiency will be evaluated during the hiring process and must be demonstrated during the probationary period.
• Must meet Pennsylvania residency requirements.
• Must be able to perform essential job functions.
• A conditional offer of employment requires submission of criminal history reports and passing a background investigation.