Energy Assistance Coordinator (Bilingual Spanish/Vietnamese)
Description
Agency Mission: Our mission is to build a community free from poverty by creating hope, opportunity, and action. We change lives by providing essential services, working together to improve our lives, organizing for justice, and inspiring our community to love, serve, and share.
Job Description
Sacred Heart Community Service, a community-based nonprofit organization, is looking for a full-time Energy Assistance Coordinator. This individual must be highly organized, possess an ability to work flexibly and creatively, and have a passion for our mission – to change lives and impact poverty. For 62 years, Sacred Heart has been one of the leading institutions addressing poverty in Santa Clara County through a strategy that combines meeting basic needs, offering tools for self-sufficiency, and engaging the wider community to be involved.
Position Summary
This position is responsible for assisting with coordination and service provided through the Energy Department. The Energy Program is a program designed to provide annual utility credit to qualified program participants. Daily responsibilities will include outreach to customers, auditing and processing applications, data entry, customer registration support, and energy and water conservation education.
Description Of Duties
- Financial Assistance Application Processing (75 -80%)
- Audit energy and water assistance applications for completeness, accuracy, and necessary documentation.
- Meet with customers and collect data to determine program eligibility based on application and documentation.
- Respond promptly to customer needs.
- Maintain accurate customer records; provide reports and statistics as requested.
- Aid customers in completion of application for assistance as needed.
- Processes financial assistance payments and close out files as needed.
- Enter data into the program database system and ensure accurate and timely data entry.
- Processes financial assistance payments and close out files as needed.
- Aid customers in completion of application for assistance as needed.
- Maintain accurate customer records; provide reports and statistics as requested.
- Respond promptly to customer needs.
- Meet with customers and collect data to determine program eligibility based on application and documentation.
- Audit energy and water assistance applications for completeness, accuracy, and necessary documentation.