Bilingual Energy Assistance Specialist

About the role

Make a Difference in Your Community - Join EICAP as a Bilingual Energy Assistance Specialist in our Idaho Falls office. This is a great opportunity to use your language skills to support families who need help with their utility bills.

Responsibilities

• Support Clients: Greet visitors, answer phone calls, and assist clients with questions.
• Guide Applications: Help families complete applications and verify required documentation.
• Ensure Accuracy: Enter data correctly and review applications for completeness.
• Work as a Team: Collaborate with colleagues, clients, and partner organizations.
• Maintain Confidentiality: Handle sensitive client information with discretion.
• Stay Organized: Keep a consistent schedule set by the program coordinator.
• Community Outreach: Assist in outreach efforts to raise awareness of energy assistance programs

Requirements

• High school diploma or GED required.
• Fluency in English and Spanish (spoken and written).
• Computer proficiency (Microsoft Windows applications).
• Customer service or public-facing experience preferred.
• Strong attention to detail and organizational skills.
• Familiarity with multi-line phone systems a plus.

Pay

$15.25/hour + paid holidays and sick leave.

Schedule

Temporary, full-time role (40 hrs/week) for 20 to 26 weeks.

Benefits

• Impact: Help families maintain access to essential utilities.
• Bilingual Advantage: Use your language skills to serve a diverse community.
• Professional Growth: Gain hands-on experience in human services.
• Supportive Team: Work in a collaborative, mission-driven environment.