Utility Assistance Outreach Coordinator - Bilingual Required

About the role

Community Action is seeking a Utility Assistance Outreach Coordinator to drive awareness and accessibility for our Utility Assistance program. This role involves bridging the gap between our services and the households that need them most.

Responsibilities

• Design, coordinate, and staff community enrollment events, pop-ups, and presentations that meet clients where they are.
• Cultivate and maintain strong relationships with libraries, faith communities, local government agencies, and culturally specific organizations across Washington County.
• Work hand-in-hand with our Communications team to create effective messaging and materials for social media and traditional outreach channels.
• Act as the vital link between our internal Utility Assistance team and external partners to improve referral pathways and resolve access issues.
• Provide training and ongoing updates to internal staff and partner organizations to ensure they are equipped to support enrollment.
• Analyze outreach data to identify trends and gather feedback from the community, recommending strategic adjustments to increase program participation.

Requirements

• Ace in Human Services, Communications, or Public Administration, or a related field.
• At least 2 years of experience in community outreach, social services, public benefits navigation, or a closely related role.
• Bilingual in English/Spanish, written and verbal.
• A proven track record of building and maintaining trust with community partners and diverse populations.
• Exceptional verbal and written skills, with the ability to explain program details clearly to both individuals and large groups.
• Intermediate skills in office technology, including databases, spreadsheets, email, and virtual meeting platforms.
• Ability to travel locally to outreach sites and community events; a valid driver's license and reliable transportation are required.