Outreach & Enrollment Coordinator (Bilingual)
Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, 2 PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across five counties, including Alamance, Caswell, Chatham, Orange, and Lee.
About the Role
The Outreach and Enrollment Coordinator - Medicaid Ambassador acts under the direction, guidance, and supervision of the Outreach & Enrollment Manager. This position is responsible for promoting awareness and access to healthcare through NC Medicaid and low or no-cost programs available to the uninsured in NC. The role involves conducting outreach to individuals and families to inform and enroll them into public insurance programs, NC Medicaid, and provide referrals to health and other supportive services. Additionally, outreach activities, case management, and health education are core expectations. This position requires teamwork and flexible hours, including evenings and weekends.
Responsibilities
- Serve as the point of contact for individuals and/or families contacted during off-site outreach activities regarding public health insurance enrollment.
- Routinely visit with individuals and their families to learn details about their health and provide information on available services.
- Provide comprehensive and culturally sensitive information about public health insurance programs.
- Assist eligible individuals and families in identifying documents needed to complete their applications and answer questions pertaining to the application process.
- Refer individuals and families to Certified Application Assistants for application assistance based on eligibility requirements.
- Ensure the confidentiality of all applications, records, and information received in written, oral, graphic, or other tangible form.
- Conduct follow-up with individuals and families on the progress of their enrollment.
- Coordinate outreach enrollment efforts by working collaboratively with community partner organizations, local churches, labor groups, and other community entities.
- Participate in outreach, community events, and other duties.
- Document and maintain records of encounters with individuals and/or families.
- Demonstrate the ability to work with diverse patient populations served and a commitment to advocacy for access to healthcare.
Requirements
- Bilingual (required).
- Minimum requirement is a high school diploma; preferred associate’s degree in public health or equivalent experience and/or training.
- Two years of experience within community service, health, or social service sector.
- NC Medicaid Ambassador and/or Navigator program experience.
- EMR EPIC experience (strongly preferred).
- Current/valid NC Driver’s License.
- Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment.
Benefits
- Medical, Dental, and Vision insurance.
- Life Insurance (Short & Long Term Disability).
- 403(b) Plan.
- Paid Holidays.
- Continuing Medical Education (CME).
Pay
$20.48/hour – $27.52/hour (commensurate with years of experience).
Schedule
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: As needed
Hours are subject to change depending on outreach and enrollment events at different times of the year. Preference for candidates to work a late night (8:00 AM – 8:00 PM) one day a week. Possible Saturday work during certain seasons, with flex hours during the week.
Work Location: Burlington CHC - 1214 Vaughn Road, Burlington, NC 27217