Bilingual Outreach Coordinator

The Role

The Outreach Coordinator serves as the primary point of contact for families referred by Regional Centers, guiding them through the initial stages of service enrollment and ensuring a seamless onboarding experience. This role coordinates referrals, maintains strong relationships with families and Regional Center staff, supports both Agency and Employer of Record (EOR) service lines, and partners with Community Partnerships and Operations to ensure timely, high-quality service delivery.

This is a hybrid position, coming into the Concord office up to 3x per week. Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

Qualifications

• Fluency in Spanish is required
• Bachelor's degree preferred
• 1–2 years of customer service, healthcare operations, community outreach, or related experience
• Experience using CRM or case management systems such as Salesforce preferred
• Strong communication, organizational, and relationship-building skills with the ability to manage multiple priorities in a fast-paced environment
• Positive, self-motivated professional with strong problem-solving skills and the ability to maintain confidentiality

Skills

• Customer service
• Communication
• Relationship building
• Organization and time management
• Problem-solving
• Documentation and data entry
• Attention to detail
• Collaboration

What We Bring to the Table

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law. Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Pay

The expected California Pay Range for this position is $21.84 USD - $23.89 USD.