Bilingual Outreach Specialist

About the role

The Outreach Specialist (OS) role is a newly introduced position designed to support individuals living with Serious Mental Illness (SMI) and Substance Use Disorders (SUD) by making initial and ongoing telephonic outreach. This role is crucial for driving long-term engagement into the company's care model.

Responsibilities

• Perform initial and ongoing telephonic outreach to our individuals and community providers
• Schedule appointments with the local team, such as an initial engagement session
• Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals
• Facilitate ongoing connection and engagement in supportive services through advanced engagement techniques
• Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration
• Participate in ongoing training and professional development

Requirements

• Lived experience with SMI and/or SUD and recovery
• State Peer Recovery certification, or eligibility and willingness to obtain certification within six (6) months of employment
• Bilingual in Spanish/English
• Experience with direct in-person outreach and engagement for individuals with SMI and SUD (bonus)
• Expertise in recovery education and coaching (bonus)
• Understanding of whole health and trauma-informed approaches to peer support (bonus)
• Familiarity with local community resources, behavioral health systems, and the criminal justice system (e.g., mental health and drug courts) (bonus)
• Eagerness to expand knowledge about a broad range of health conditions (bonus)
• Valid driver’s license in good standing, with the ability to operate a vehicle (company vehicle may be provided) and eligibility to drive under the company’s insurance policy (bonus)
• Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds one (bonus)

Qualifications

While not all qualifications are mandatory, they can enhance your candidacy:

• Empathy, compassion, and approachability
• Excellent listening, communication, and interpersonal skills
• Patience, persistence, and a desire to help individuals experiencing SMI and/or SUD on their wellness journey
• Comfort working collaboratively within multidisciplinary team
• Demonstrated mastery with technical tools like smartphones, email, messaging services, and apps
• Openness to receiving feedback and a commitment to professional growth

Skills

Essential skills for this role include:

• Technical proficiency with tools like smartphones, email, messaging services, and apps
• Strong communication and interpersonal skills
• Ability to build trust and relationships
• Knowledge of recovery education and coaching
• Understanding of whole health and trauma-informed approaches to peer support
• Experience with direct in-person outreach and engagement for individuals with SMI and SUD
• Familiarity with local community resources, behavioral health systems, and the criminal justice system
• Passion for expanding knowledge about a broad range of health conditions
• Commitment to professional growth and learning

Benefits

Full-time employees receive:

• Base pay
• Equity (or a special incentive program for clinical roles)
• Performance bonus potential
• Physical and mental health coverage
• Dental coverage
• Vision coverage
• 401(k) with a match
• 16 weeks parental leave for either parent
• 15 days/year vacation in your first year, increasing to 20 days/year in your second year and beyond
• A supportive and inclusive culture

Pay

$20 - $20 USD per hour

Schedule

This role is fully remote and performed entirely telephonically or remotely.