Bilingual Community Outreach Specialist (English/Spanish)

Make a real difference in your community! In this role, you’ll be the face of Medi-Cal managed care—connecting individuals and families to the healthcare resources they need, guiding them through enrollment, and helping them make informed decisions about their coverage.

This is an onsite role based in San Francisco, CA. Must reside in San Francisco County and be able to work onsite at our surrounding locations as needed. Mileage reimbursement is provided for any travel beyond your home base location.

Responsibilities

• Coordinate and process intake referrals received via incoming calls, voicemail, email, or other designated channels.
• Respond to inquiries, provide general program information, and refer clients or providers to appropriate agencies or resources in accordance with established guidelines.
• Perform initial eligibility screening for services using defined criteria and procedures.
• Review and screen applications and supporting documentation for completeness and accuracy.
• Enter, update, and maintain application, intake, and case information in applicable databases and systems.
• Research, verify, and document information by accessing approved internal or external systems, including government agency systems as applicable.
• Contact customers or providers to obtain missing or incomplete information related to applications or documentation.
• Coordinate with internal staff or field resources, including site visit personnel, to collect and verify required information or results.
• Assist customers in accessing services aligning with specific program objectives including educational and vocational training, medical support, childcare, transportation, mental health services, legal aid and related needs.
• Determine urgency and sensitivity of incoming matters and route or escalate appropriately.
• Support outreach and engagement activities by assisting customers through defined phases of the application, enrollment, or service process.

Requirements

• High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
• Reliable transportation and valid automobile insurance.
• Valid CA Driver's License.
• Knowledge of the local community.
• Willing and able to travel throughout local counties as needed.
• Fluency in English and Spanish.
• Six months of customer service experience.
• Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred.
• Experience working with low-income and diverse populations preferred.

Benefits

• Competitive compensation with quarterly bonuses based on performance.
• Professional development opportunities including training programs, workshops, and conferences.
• Maximus Wellness Program and resources tailored to your needs.
• Employee perks and discounts.
• Tuition reimbursement for ongoing education and development.
• Recognition platform to acknowledge outstanding employee contributions.
• Holistic wellness support including physical, emotional, and financial wellness resources through the Employee Assistance Program (EAP).
• Paid Time Off (PTO), holidays, and sick leave, along with short- and long-term disability coverage.
• 401K Retirement Savings plan with company matching for future planning.
• Comprehensive insurance coverage including medical, dental, vision, prescription, and partially funded HSA. Life insurance benefits and discounts on auto, home, renter's, and pet insurance.

Pay

Minimum Salary $20.00 per hour