Bilingual Community Outreach Specialist (English/Spanish)

Essential Duties and Responsibilities

• Foster strong customer relationships, monitoring their engagement and progress.
• Collaborate regularly with customers to attain program goals and sustain eligibility for services.
• Conduct workshops and deliver various training services to customers.
• Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
• Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
• Follow up with customers to ensure their needs are met and address any queries or concerns.
• Collaborate with team members, providing expertise and assistance in resolving participant issues.
• Maintain accurate and timely case notes for all customer interactions and document related activities.
• Share updates on outreach and engagement efforts with project staff.
• Report identified barriers hindering customer engagement with the Provider to project staff.

Minimum Requirements

• A high school diploma or GED.
• 0-6 months of relevant professional experience, or equivalent combination of education and experience.
• Reliable transportation and valid automobile insurance.
• A valid CA Driver's License.
• Knowledge of the local community.
• Willing and able to travel throughout surrounding counties as needed.
• Mileage reimbursed for travel to locations outside of your assigned central location in Santa Cruz.
• Fluency in threshold languages (English and Spanish).
• Six months of customer service experience.
• Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred.
• Experience working with low-income and diverse populations preferred.