Energy Assistance Worker - Lackawanna County Assistance Office

About the role

This position supports the LIHEAP process by gathering information, reviewing applications, and ensuring that applicants receive fair and accurate benefit determinations. The role helps community members access essential heating assistance through clear communication and careful documentation.

Responsibilities

• Conduct interviews in person or by phone to collect information needed for determining eligibility
• Examine applications for accuracy and advise applicants of missing information
• Request income, housing, and heating information from third parties to confirm eligibility
• Compute income using approved methods to ensure applicants receive the correct benefit level
• Handle requests for crisis benefits in accordance with program guidelines
• Update LIHEAP files, remove outdated materials, and use computer systems to check benefit history

Qualifications

• Minimum Experience and Training Requirements: Two years of experience in general office work which included interviewing the public; or Any equivalent combination of experience and training.
• Other Requirements: You must meet the PA residency requirement.
• Hiring preference for this vacancy may be given to candidates who live within Lackawanna County.
• You must be able to perform essential job functions.

Benefits

Seasonal, full-time employment, 37.5 hours per week. Seasonal employment typically runs for 6 to 8 months during the fall and winter seasons to assist clients with the process of applying for heating assistance. Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

Pay

Hourly Rate: In some cases, the starting hourly rate may be non-negotiable. You will receive further communication regarding this position via email.

Schedule

Work Schedule and Additional Information: Seasonal, full-time employment, 37.5 hours per week. Seasonal employment typically runs for 6 to 8 months during the fall and winter seasons to assist clients with the process of applying for heating assistance. Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Scranton, PA.