EMS Manager, Transfer Center - 19436

About the role

The EMS Manager is responsible for providing daily operational leadership and oversight of ambulance services to ensure safe, efficient, and high-quality patient care. This position supervises Emergency Medical Technicians (EMTs) and Paramedics, ensuring appropriate staffing, operational readiness, regulatory compliance, and adherence to departmental policies and standards.

Responsibilities

• Supervise Emergency Medical Technicians (EMTs) and Paramedics, ensuring appropriate staffing, operational readiness, regulatory compliance, and adherence to departmental policies and standards.
• Care for orientation and training of new associates.
• Monitor licensure and certification requirements in collaboration with Human Resources.
• Maintain continuous survey readiness for the ambulance service.
• Provide field leadership during emergency responses.
• Oversee non-emergent ambulance operations.
• Support performance management and employee development.
• Serve as the first level of supervisory accountability for operational and personnel matters.
• Collaborate with leadership to promote excellence in patient care, employee safety, and operational effectiveness.

Qualifications

• High School Graduate or Equivalent
• EMT or Paramedic with 5 years experience
• EMS Leadership Experience
• Able to work rotating schedules to accommodate the role and department
• Pre-Hospital Registered Nurse or Critical Care Paramedic-FP – C preferred